What are the responsibilities and job description for the Service Technician Level 2 position at BALL EQUIPMENT?
About Us:
Ball Equipment has been Eastern Michigan’s leader in Powersports & Outdoor Power Equipment Sales & Service for over 80 years as A family owned Michigan business. We are proud to represent industry leading OEM brands such as Polaris, Honda, BRP, Cub Cadet, Gravely, CFMOTO, Arctic Cat & Many More!! We are in need of investing in service staff as our business grows.
Job Title: Service Technician Level 2
Department: Service
Reports To: Parts & Service Manager
FLSA Status: Non-Exempt
Summary
The Service Technician Level 2 is a mid-level position responsible for a broader range of diagnostics and repair services on powersports (Polaris, Can-Am, Arctic Cat, CF Moto, Honda) and outdoor power equipment (Cub Cadet, Gravely, Ferris, Exmark, Husqvarna). This role requires prior hands-on experience, an expanded personal tool set, and the ability to perform independent repairs with limited supervision.
Essential Duties and Responsibilities
- Perform repairs including electrical troubleshooting, drivetrain work, continuously variable transmission, and engine service.
- Diagnose and repair units using OEM service manuals and diagnostic platforms.
- Communicate effectively with Parts and Service Writers to ensure repair accuracy.
- Record completed work and parts usage in LightSpeed DMS/CRM/POS.
- Maintain quality standards for timely and accurate repairs.
What We Offer
- Competitive Hourly Pay Rate PLUS Monthly Commission
- 100% Employer Paid Medical Insurance, Dental, Short-Term Disability, and Life Insurance.
- 401(k) with 100% Employer match on first 3% employee contribution 50% Employer match on next 2% of employee contribution.
- Additional Voluntary Benefits Offered: Vision, Long-Term Disability and Additional Life Insurance.
- Excellent paid time off package plus 6 annual paid holidays.
- A supportive team environment where your expertise has immediate impact
Qualifications:
Qualifications and Competencies
- High school diploma or GED required & valid drivers; technical training preferred
- 2-4 years of service experience in powersports, lawn & garden, automotive, or related fields.
- Larger personal tool set required; dealership supplies specialty tools.
- Able to interpret OEM diagnostic systems and service procedures.
- Strong problem-solving and organizational skills.
- Advanced diagnostics (fuel, electronics, drivetrains engine mechanical) & be able to rebuild most air and water cooled small engines.
- Multiple OEM certifications (Honda, Polaris Can-Am, Etc.) Preferred
- Instills sufficient confidence to complete customer-pay jobs independently
Physical Demands
Busy service shop environment with exposure to mechanical work, noise, and outdoor elements. Frequent standing, bending, lifting, carrying (up to 75 lbs), and pushing/pulling of up to 100lbs; overhead reaching and use of hand tools and diagnostic equipment requiring manual dexterity
Work Environment
- Shop environment with moderate to loud noise.
- Exposure to inclement weather with potential outdoor work when staging, testing or moving units.
Work Schedule
- Full-time, Monday–Saturday; seasonal overtime during peak months.