What are the responsibilities and job description for the Conversational AI Architect-Telecom Customer Retention Agent position at BALIN TECHNOLOGIES LLC?
Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA.
Primary Skills:Google CXAS / Contact Centre AI (Dialog flow CX, Agent Assist), conversational AI / agent design, guardrails & escalation flow design, prompt/context engineering, telecom domain (retention, churn, offers).
Secondary Skills:Solution architecture, BA collaboration & requirement translation, quality control/testing frameworks, reusable configuration design, GCP services, integration with vendor-managed business systems.
Primary Skills:Google CXAS / Contact Centre AI (Dialog flow CX, Agent Assist), conversational AI / agent design, guardrails & escalation flow design, prompt/context engineering, telecom domain (retention, churn, offers).
Secondary Skills:Solution architecture, BA collaboration & requirement translation, quality control/testing frameworks, reusable configuration design, GCP services, integration with vendor-managed business systems.