What are the responsibilities and job description for the Technology Support Technician position at Baldwin County Public Schools?
Job Summary
Job Title – Educational Technology Support Technician
Supervised by/Reports to: Customer Service Coordinator, Technology Support Manager and Director of Educational Technology and/or designee
FLSA Status: Non-exempt
Job Goals:
- To provide excellent technical service for school system computer systems by performing a variety of skilled and technical duties including installation, repair, alteration, and maintenance of computers, printers, and other peripheral equipment.
- To systematically and accurately inspect, isolate, and diagnose system malfunctions to determine appropriate repair procedures, replace defective parts, and restore equipment to proper operation.
- To efficiently install and configure school system laptops, desktop, and mobile hardware and software.
Qualifications:
- Two-year technical degree or higher in microcomputer service technology and electronics.
- Two years of computer hardware and data communications equipment installation and maintenance experience or an equivalent combination of education and experience.
- Ability to meet the suitability criteria for employment and/or certification/licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457.
- Knowledge of Apple and Microsoft Operating Systems and Applications and other systems as applicable.
- Technical certification(s) in applicable area of specialty (Apple Certified System Administrator, ACSA, Apple Certified Mac Technician) preferred; ability to acquire such certification(s) as needed.
- A certification or the ability to acquire A certification within 90 days of employment.
- Possess and maintain a valid driver’s license.
- Ability to conduct and direct research into IT issues/products as required.
- Excellent written and oral communication skills with the ability to relate complex technical concepts.
- Ability to lift up to 50 pounds; agility and dexterity needed to stoop, bend, lift/move equipment (computers and/or peripherals, etc.) when necessary and to perform technical equipment inspections and/or repairs, including the inspection of cabling in floors and ceilings.
- Ability and willingness to work after hours, weekends, or holidays when necessary.
- Ability to be punctual and in regular attendance.
- Such alternatives to the above qualifications as the Board may require.
Performance Responsibilities and Essential Functions:
- Demonstrates support for the school system and its vision, goals and priorities.
- Advocates, supports, promotes, and communicates all aspects of the Baldwin County School System technology programs, services and initiatives.
- Works within the school system community to promote excellent customer service, effective response times and provide expert insights into general support issues.
- Enforces quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
- Implements plans for replacing and upgrading school system and local school computer hardware and software including installing computer terminals, controllers, computer workstations, printers, optical scanners, data communications equipment, and other related devices.
- Provides users with efficient, effective, and timely technical support.
- Performs bulk imaging of equipment/machines when leases are refreshed.
- Orders and receives necessary parts and manages accurate parts inventories.
- Works with educational technology team to identify and implement plans for technology upgrades and deployments.
- Replaces and/or repairs parts of computer hardware, including performing diagnostic tests and troubleshooting to determine if problems are hardware or software problems.
- Scans systems for viruses.
- Performs hardware and system maintenance.
- Diagnoses problems, replaces/installs components in computers (i.e., video cards, network interface cards, hard drives, modems, power supplies, etc.); repairs and upgrades computers (PCs, Macintosh, and/or subsequent or additional brands).
- Serves as a technical liaison with technology staff and school technology representative(s).
- Performs duties in a courteous and professional manner.
- Maintains appropriate confidentiality regarding school/workplace matters.
- Models and maintains high ethical standards.
- Demonstrates initiative in identifying potential problems and/or opportunities for improvement in areas of responsibility.
- Reports potential problems, unusual events, or work irregularities to appropriate administrative or supervisory personnel.
- Participates successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership.
- Serves on school/system committees as required or appropriate demonstrating effective interpersonal skills to work as an effective team member.
- Responds to inquiries, requests, constructive feedback, concerns and/or complaints in a timely and positive manner.
- Maintains and submits reports, records, and correspondence in a timely and accurate manner.
- Maintains tools, equipment, and parts in good repair; efficiently uses time and system resources.
- Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local regulations.
- Reports absences and takes leave in accordance with Board policies and procedures.
- Performs other work-related duties as assigned by supervisor(s).
Terms of Employment: Twelve-month position in accordance with the Board’s salary schedule.
Evaluation: Performance of this job will be evaluated in accordance with provisions of the State Department of Education and/or Baldwin County Board of Education policy on evaluation of classified personnel.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.