People Operations Partner- Boston

About Baldor

Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has upheld its original promise—to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.

Position Summary

The People Operations Partner serves as a frontline HR advisor and employee-support resource for Baldor’s Boston, MA and Portland, ME locations. This role combines HR operations excellence with hands-on support for employees and managers, ensuring consistent application of policies, strong employee relations, efficient HR processes, and a positive workplace experience.
The ideal candidate is a trusted partner who thrives in fast-paced, operational environments and can balance day-to-day HR transactions with coaching, problem-solving, and employee engagement.

Responsibilities

Employee Relations & Workplace Support

• Serve as an accessible HR point-of-contact for employees and leaders across assigned business units.
• Conduct intake, documentation, and follow-up for employee relations matters, escalating complex issues as needed.
• Support investigations by gathering statements, reviewing facts, and ensuring timely resolution and thorough documentation.
• Provide coaching to supervisors on communication, performance expectations, and application of company policies.
• Promote positive employee engagement through visibility on the floor, relationship-building, and proactive issue spotting.

People Operations & HR Administration

• Oversee HR operational activities such as HRIS updates, employee changes, and timekeeping accuracy.
• Ensure compliance with federal, state, and local labor laws, safety requirements, and company policies.
• Coordinate new-hire processing, onboarding plans for relevant roles and day-1 employee experience.
• Partner with Payroll to ensure accuracy of pay-related changes and troubleshoot discrepancies.

Support for Managers & Supervisors

• Coach leaders on performance feedback, corrective action, documentation, and progressive discipline.
• Support attendance management processes, including tracking, counseling, and follow-up.
• Assist with workforce planning activities such as staffing needs, scheduling trends, and shift coverage challenges.
• Provide guidance during change initiatives to ensure consistent communication and employee understanding.

Talent & Culture

• Assist in recruiting coordination: interview follow ups, onboarding coordination, ensuring timely candidate movement, and supporting hiring managers and recruiters.
• Conduct stay interview, focus groups and lead employee survey results and action plan activities.
• Support employee recognition, retention initiatives, and People Operations programs that foster engagement and belonging.

Data & Reporting

• Maintain accurate employee records and ensure data integrity in HR systems.
• Generate HR metrics such as turnover, attendance trends, headcount, and employee relations reporting.
• Identify patterns and insights from data to recommend operational improvements.

Cross-Functional Collaboration

• Partner with Safety, Operations, Payroll, L&D, Benefits, and HR teams to ensure alignment and consistency.
• Participate in business unit meetings and initiatives to support business initiatives and continuous improvement activities.
• Support companywide HR programs and policy implementation.

Requirements & Skills

• 3-6 years of HR Generalist, HR Specialist, People Ops, or related experience.
• Strong understanding of employment laws, HR processes and employee relations best practices.
• Experience in distribution, food manufacturing, logistics or similar fast-paced environment preferred.
• Strong interpersonal and relationship-building skills with ability to work across all levels of the organization.
• Strong ER expertise, coaching skills, communication, operational understanding, analytical thinking, influence without authority.
• Proficiency with HRIS systems, MS Office (high proficiency in Word, Excel and Power Point).
• Bilingual (English/Spanish) required for workforce support.

Benefits

Baldor is committed to supporting the well-being, stability, and long-term success of our employees. We offer a comprehensive and competitive benefits package, including:

• Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
• Company-Paid Medical, Dental & Vision Coverage
• 401(k) Plan with Company Match
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability Coverage
• Employee discounts on Baldor products
• Commuter Benefits
• Career growth and development opportunities

Note: Benefits may vary based on position and employment status.

Join Our Team

If you want to make an impact at a rapidly growing organization, we’d love to meet you. Apply today and help shape the future of specialty food distribution with Baldor!