Program Manager

Balanced Body is seeking an accomplished and highly strategic Program Manager to lead the successful introduction of our most significant new customer-facing programs. This high-visibility role is critical to our growth strategy, requiring an individual who can manage complex projects involving both advanced technical development and large-scale operational change. The ideal candidate thrives in a cross-functional environment and has a proven track record of bringing major new offerings to market.

Key Responsibilities:

Strategic Initiative Delivery

• End-to-End Delivery Ownership: Manage the entire project lifecycle for significant new customer-facing programs and offerings from strategic planning through successful market introduction and subsequent stabilization.
• Integrated Plan Execution: Drive the execution of the full organizational readiness plan, ensuring all business unit activities (marketing, operations, support, engineering) are completed, synchronized, and aligned with project timelines.
• Market Readiness: Define, track, and manage all critical path dependencies across complex, multi-departmental initiatives to ensure a successful and timely public release of new capabilities.

Organizational Alignment & Risk Management

• Cross-Functional Leadership: Serve as the central program leader, ensuring clear, consistent communication and coordinated efforts among high-level stakeholders across Product, Engineering, Legal, Marketing, and Operations.
• Proactive Risk Mitigation: Identify potential roadblocks and systemic risks that could impact the customer experience or launch timeline, and rapidly develop and execute comprehensive mitigation strategies.

Customer Focus and Quality Assurance

• Experience Assurance: Maintain a rigorous focus on the end-user experience, ensuring that the launched program meets high standards for quality, accessibility, and ease of use.
• Organizational Enablement: Ensure all internal teams are fully prepared and enabled to support the new offering at scale, including comprehensive training and documentation.

Required Qualifications and Experience

• Project Experience: Proven experience managing at least two large-scale, high-visibility New Program Introductions (NPI) or strategic, customer-facing initiatives with significant cross-functional dependencies.
• Scope and Scale: Experience managing projects that involve significant technical development AND new operational or logistical structures (e.g., supply chain integration, novel fulfillment processes).
• Methodology: Strong proficiency in project management methodologies (e.g., Agile, Waterfall, Hybrid) and relevant tooling (e.g., Jira, Asana).
• Leadership & Communication: Exceptional communication, influencing, and leadership skills with the ability to manage conflict and drive consensus among senior executive and technical teams.
• Education: Bachelor’s degree in Business, Technology, or a related field. Project Management Professional (PMP) or equivalent certification is a plus.

Balanced Body is the world's largest designer and manufacturer of Pilates equipment, as well as a provider of high-quality Pilates and other mind-body instructor training and continuing education. We currently do business in over 100 countries, with world-renowned customer service and a serious commitment to environmentally-friendly business practices. If you want to work with a company with a passion for changing lives in ways small and large, let us hear from you. We offer competitive compensation and excellent benefits, including:

• Medical, Dental & Vision
• Life and Long-Term Disability Insurance - Employer Paid!
• Paid time off and holidays

Balanced Body is an equal opportunity employer dedicated to workforce diversity.

NO AGENCY CALLS!