What are the responsibilities and job description for the Front Desk Representative position at Balance Pilates?
Company Description Balance Modern Pilates is a modern reformer studio committed to redefining what a fitness space can be by creating a welcoming, intentional environment. The studio emphasizes community, where strength, focus, and personal transformation come together in every session. Every aspect of the space, from lighting and sound to class flow, is designed to enhance the experience. Balance Pilates blends elevated movement with personal connection, helping clients challenge themselves, reset, and leave feeling stronger in both body and mind.
Role Description The Front Desk Representative is a full-time, on-site role based in Avon, OH. This team member greets clients, checks them in for classes, answers inquiries in person and by phone, and supports a smooth studio experience from arrival to departure. Daily responsibilities include managing reservations and class schedules, processing payments, assisting with membership questions, and maintaining an organized and welcoming reception area. The role also involves coordinating with instructors, handling basic administrative tasks, and communicating studio updates to clients. The Front Desk Representative serves as a key point of contact, ensuring every visitor feels supported and well-informed.
Qualifications
- Strong Customer Service and Receptionist Duties skills, with a focus on creating a welcoming and professional client experience.
- Proficient Phone Etiquette and Communication skills for handling inquiries, providing information, and resolving issues clearly and respectfully.
- Experience managing Reservations and scheduling systems to ensure accurate class bookings and client records.
- Ability to work on-site in Avon, OH, with reliable punctuality and professionalism.
- Comfort using basic computer software and point-of-sale or scheduling platforms.
- High level of organization, attention to detail, and ability to manage multiple tasks in a busy studio environment.
- Previous experience in fitness (Pilates a plus), wellness, hospitality, or front desk roles is beneficial.
- Availability to work a variety of shifts, including early mornings, evenings, and weekends as needed.