What are the responsibilities and job description for the Front Desk Manager position at Lodging LLC?
*For immediate consideration apply online at LodgingLLC.biz*
Oversees the management of the front desk staff in order to meet goals and uphold customer satisfaction. The Front Desk Manager ensures all policies and procedures are followed in order to uphold company standards. Ensures the front desk provides professional and friendly service to our guests.
PRIMARY DUTIES
Leads the front desk staff in such a way to increase customer satisfaction. Responsibilities include training, supervising, supporting, and reviewing performance of front desk agents. Also tasked with creating a motivating work environment to allow for development of fellow agents. May review front desk schedules for accuracy and staffing demands.
Offer guests assistance whenever possible. Responsible for resolving escalated customer relation issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest request to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing the promoting the property.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
COVID-19 considerations:
To ensure safety our front desk staff is protected by a clear plastic barrier. Hand sanitizer and face masks are provided.
Work Location: One location
Salary : $16 - $18