What are the responsibilities and job description for the Patient Services Representative position at Balance Health?
Description
Bay Area Foot Care is among the premier podiatry medical groups in the Bay Area . Our mission is to provide comprehensive foot and ankle care to our patients utilizing the most innovative diagnostic and therapeutic approaches by a knowledgeable and caring staff.
For more information about us please visit www.BayAreaFootCare.com
We are looking for a full-time Medical Receptionist specialist for our Santa Rosa medical office location. This team member is a vital part of BAFC as s/he is nearly always the first contact people have with our practice. The successful candidate will work well with our existing team of professionals to create an environment strong in customer service, organization and responsibility while creating and supporting a smooth operating office.
Primary responsibilities include:
Expertly answer multiple-line telephone with a consistently amazing attitude
- Ensure new patient appointments are scheduled promptly
- Schedule/book follow up patient appointments
- Take messages accurately and ensure follow through
- Provide superior customer service
-Route electronic faxes to the correct team member
Other duties may include:
Confirming insurance benefits and deductibles
Use of electronic medical records
Faxing, copying, stocking
Assist the doctors and office medical staff with various duties
Experience and Qualifications:
We are looking for a candidate who:
- works calmly under pressure
- is knowledgeable in switching between tasks and is detail oriented
- is well organized and punctual
- has incredible people and customer service skills
- genuinely enjoys helping others
- is a positive person, skilled in communication and listening
- is responsible and trustworthy
- must speak Spanish fluently
- has professional attire, behavior and language
Prior medical front office experience REQUIRED
Job Type: Full-time
Healthcare setting:
- Clinic
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- EMR system: 1 year (Preferred)
- Medical office : 1 year (Preferred)
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- EMR systems: 1 year (Preferred)
- Vital signs: 1 year (Preferred)
License/Certification:
- BLS Certification (Preferred)
Work Location: In person