Leasing Consultant

Experienced multi-site leasing consultant with demonstrable success in luxury residential apartment leasing.

The Q Communities

Empowered by a vision to create a new way of living, The Q embodies a profound commitment to fostering a sense of community and connection. This dedication is mirrored in the interactive features of our community mobile app and the thoughtful, connective design of our amenity spaces.

Balaciano Group

Balaciano Group is a family‑owned, vertically integrated real estate company that develops, builds, owns, and operates luxury apartment communities across Los Angeles.

We are proud to be ranked #5 among the Best Places to Work in Los Angeles in 2026.

The Role:

The Leasing Consultant leads the leasing journey from initial inquiry through move‑in. This role ensures a seamless, positive experience for every prospective resident while representing the brand with professionalism, care, and consistency. The Leasing Consultant drives occupancy performance and delivers exceptional service at The Q and across multiple communities.

Success in this fast-paced, dynamic environment requires strong communication and leasing skills, along with a genuine commitment to creating a welcoming and enjoyable leasing experience.

Responsibilities:

Leasing:

• Greet and assist prospective residents with a warm, professional demeanor.
• Conduct compelling property tours that highlight the amenities and value of the community
• Serve as a knowledgeable product expert and community ambassador
• Follow up diligently with leads; nurture every prospect
• Guide prospects through the leasing process in accordance with established policies and procedures

Screening and Application Process

• Explain lease terms and policies to prospective residents
• Screen and verify applicants in accordance with established policies and procedures
• Address all questions, needs and concerns with urgency and care
• Assist prospective residents with applications and related documentation
• Follow up with applicants to expedite applications and ensure a seamless experience.
• Coordinate move-in preparations with community management.

Customer Service and Relationship Management:

• Build and maintain positive relationships with current and prospective residents, ensuring their needs are met and concerns are promptly addressed.
• Address questions promptly and follow up in an urgent and timely manner.
• Ensure an outstanding experience that reflects our company standards.
• Provide exceptional service that adds to the community's positive reviews across various platforms.

Additional Responsibilities:

• Undertake any additional responsibilities as designated and assigned.

What We're Looking For:

• 2 years of recent apartment leasing experience in a comparable luxury multifamily community required.
• Multi-site and/or lease up experience a plus.
• Proven success in goal setting and leasing conversion.
• Exceptional customer service skills with a focus on creating a 5-star experience.
• Strong organizational, presentation, and communication skills with a high degree of professionalism.
• Proficiency in Microsoft Office; knowledge of Yardi and Yardi CRM preferred.
• Proactive problem solver with adherence to company policies.
• Ability to work a varied schedule, including evenings and weekends.
• Strong time management, multitasking, and problem-solving skills.
• Professional appearance and friendly attitude.
• Excellent verbal and written communication skills.
• Attention to detail and quality.
• Bachelor’s degree preferred; high school diploma or GED required.
• Ability to maintain professionalism while providing exceptional customer service.
• Responsive to feedback and adaptable to changing circumstances.
• Adherence to dress guidelines and role policies and procedures.
• Positive, personable, and team oriented.
• Comfortable working independently and collaboratively, thrives in a fast-paced environment.
• Organized, detail-oriented, and self-motivated.
• Strong multi-tasking, problem-solving and prioritization skills.
• Exhibits confidence, sound judgement and unflappability.
• Physical capability to stand, sit, or walk for extended periods and move objects up to 20 pounds.
• Reliable transportation for travel between various sites in the Playa Vista area and San Fernando Valley.

Why Join Balaciano Group?

Competitive Compensation: Including opportunity to participate in leasing commission program.

Health Benefits: Comprehensive plan including medical, dental, vision and life insurance. per eligibility requirements.

Paid Time Off: Vacation and sick leave to support a healthy work-life balance, per eligibility requirements.

Professional Development: Our dedication to training and promoting from within supports our team members in their goals to grow and advance in their careers.

Company Culture: We take pride in our positive, family-like culture, where wellness, work-life balance, and a cohesive team environment are key priorities. Throughout the year, we celebrate a range of events, from birthdays and team-building activities to holiday gatherings, fostering a sense of camaraderie and fun.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $24