BILINGUAL SALES RECEPTIONIST

Job Description

About Us

BE&SCO Manufacturing designs and builds industry-leading tortilla, flatbread, and bakery equipment. We are seeking a professional and customer-focused Bilingual Sales Receptionist to serve as the first point of contact for customers and to provide administrative support to our Sales & Marketing team.

Job Summary

The Bilingual Sales Receptionist is responsible for creating a positive and professional first impression of BE&SCO Manufacturing. This position manages incoming communications, greets visitors, routes inquiries appropriately, maintains accurate customer records, and provides administrative support to the Sales, Service, and Parts departments. The role requires strong communication skills, organization, and the ability to manage multiple priorities in a fast-paced office environment.

What You’ll Do

Customer Service & Front Desk

• Greet customers and visitors professionally and courteously

• Answer and route incoming phone calls efficiently

• Respond to general inquiries via phone and email

• Collect and document customer information accurately

Administrative Support

• Schedule meetings, demos, trainings, and appointments as directed

• Prepare, proofread, and distribute general correspondence and documents

• Assist with sales-related paperwork and administrative processes (non-ownership role)

• Maintain organized electronic and physical filing systems

CRM & Documentation

• Maintain and update customer records in Salesforce

• Enter notes, track communications, and ensure data accuracy

• Create and update spreadsheets, reports, and presentations using Microsoft Office

Coordination & Office Support

• Manage calendars and assist with meeting coordination

• Assist with travel arrangements and expense documentation

• Order and maintain office supplies

• Coordinate service calls for office equipment when necessary

Confidentiality & Professionalism

• Handle sensitive information with discretion

• Maintain professionalism when handling challenging customer situations

Team Support

• Participate in team meetings and training sessions

• Support special projects and assist other departments as needed

• Perform other administrative duties as assigned by the Sales & Marketing Manager

Requirements

• 3–5 years of receptionist, administrative, or customer service experience

• Bilingual in English and Spanish (required)

• Excellent verbal and written communication skills

• Strong customer service skills and professional demeanor

• Proficiency in Outlook, Word, Excel, and basic CRM systems (Salesforce preferred)

• Strong organizational and multitasking skills

• Ability to manage high call volumes and shifting priorities

• High attention to detail and accuracy

• Ability to work independently and collaboratively

Schedule

Monday through Friday
8:00 a.m. – 5:00 p.m.

Physical Requirements

• Ability to sit for extended periods

• Frequent computer and telephone use

• Frequent typing and data entry

• Ability to complete detailed administrative tasks accurately

Work Environment

• Office-based work environment

• Frequent interaction with customers and internal departments

• Occasional presence on the manufacturing floor where noise levels may be higher

Job Type

Full-time

Pay: $17.50 per hour

Expected Hours: 40 per week

Benefits

• 401(k)

• 401(k) matching

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Paid time off

Work Location

In person
200 Lombrano St.
San Antonio, TX 78207