Transporter

Hours Per Week: 40

Job Type: Full-time, Non-Exempt

Summary/Objectives of Position

The BAIHP Transporter (also known as a non-emergency transportation driver) is responsible for the safe and timely transportation of patients, clients, or materials to and from facilities, residences, and other designated locations. This position involves assisting passengers with entering and exiting the vehicle as needed, ensuring comfort and safety during transit, and maintaining a clean and well-functioning vehicle. Drivers must follow all traffic laws, organizational policies, and confidentiality standards. Strong customer service, professionalism, and reliability are essential, as the driver often serves as a representative of the healthcare organization in the community.

When not performing transportation-related services, the transporter will assist with general clinic duties such as scheduling/confirming transports, charting patient notes in the Electronic Health Records (EHR) system, contacting clients regularly to assess patients' transport needs, and participating in community outreach and engagement.

Essential Duties, Functions & Responsibilities

• Ensure patients arrive at their appointments on time and are picked up promptly after completion.
• Conducts themselves in a reliable, courteous, compassionate, and professional manner with clients/patients and staff at all times.
• Work closely with team members, front office reception, and other BAIHP personnel in the plan and coordinate daily transport.
• Supports patients with boarding and exiting vehicles, including the use of mobility aids such as wheelchairs, walkers, or stretchers when applicable.
• Responsible for both pre- and post-trip vehicle inspection regarding maintenance and safety.
• Requires that the transporter interact with clients/patients in a positive and supportive way during their transport.
• Ensures the cleanliness of vehicles. May be required to wash the exterior of vehicles if needed.
• Ensures the safe operation of BAIHP vehicles in compliance with traffic laws and organizational policies.
• Under supervision, performs services related to the transportation of supplies and equipment as needed.
• Supports in-home care by transporting BAIHP staff members, as needed for in-home visits, events, collaborative meetings, and other business-related purposes.
• Completes records associated with assigned duties, including but not limited to documentation associated with the deliveries, client transports, lab and medical records, vehicle safety reports, and regular disinfecting of vehicles.
• Ensures that vehicles are properly maintained by reviewing vehicle documentation and ensuring that documents are properly updated and accurate.
• Communicates and provides information to clients/patients about proper use of PPE when needed.
• Documents client transport and other relevant healthcare notes into EHR.
• Supports clinical staff as needed to provide transportation services.
• Assists with communication and scheduling pick up/drop off vehicles for maintenance and/or repair with vendors.
• Communicate with patients regularly to verify transport and clinic appointments.
• Cleans and disinfects interiors and exterior touch points of vehicles and equipment used in transportation.
• Assist with community outreach duties as needed, including working on BAIHP events.

Minimum Mandatory Qualifications

Education:

• High School Diploma or GED Required.
• Degree in a relevant field of study preferred.

Experience:

• 1 year prior experience relevant to the position required.
• Experience providing transportation services for primary or other healthcare-related services is preferred.
• Experience in transporting all age groups preferred.

License/Certification:

• Valid CA driver’s license.

Skills:

• Available and willing to travel as needed.
• Available to work evening and weekend hours as needed (participating in community functions, events, outreach, and engagement).
• Demonstrate ability or willingness to work with culturally diverse populations.
• Must use sound judgement and follow safety protocols during all transports.

Communication Skills:

• Demonstrates proficiency in communication and writing skills.
• Language Skills: Ability to read, analyze, and interpret general and professional documents.
• Ability to write routine reports and correspondence.

Interpersonal Skills:

• Ability to foster teamwork; train and direct the work of team members and colleagues.
• Excellent organizational skills, including the ability to work productively and make independent decisions.

Technology

• Familiar with electronic healthcare records systems.
• Proficiency with using computer-based applications (e.g. Microsoft Office) and clinical information management systems.

Benefits Offered at BAIHP:

At BAIHP, we value our employees and strive to provide comprehensive benefits to support their well-being, financial security, and work-life balance. Here's what we offer:

• 401(k) matching
• Dental, Health, & Vision insurance
• Health savings account
• Life insurance
• Paid time off (Vacation, Sick, Vacation Reward)
• Employee Assistance Program (EAP)

Indian Preference

Bakersfield American Indian Health Project (BAIHP) complies with the Indian Preference Act. Preference in hiring is given to qualified Native Americans under the Indian Preference Act (Title 25, US Code, Sections 472 and 473). Subject to, but not in derivation of the Act, we are an equal opportunity employer.