Service Coordinator

Position Summary

As the first point of contact for Workforce Solutions Gulf Coast customers, the
Service Coordinator plays a key role in ensuring a seamless and supportive
experience for customers entering the Workforce Solutions career office and
utilizing the resource room. Positioned at both the office entry and within the
resource area, the Service Coordinator helps customers navigate available
services, use self-service technology, and access tools for job search and career
exploration. This role contributes to overall service flow, technology access, and
customer readiness by maintaining an organized environment and providing
hands-on guidance.
Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and

assisting with navigation of the career office.

• Provide resource room support, helping customers use computers, printers,

scanners, and workforce tools (e.g., WorkInTexas.com).

• Assist with resume printing, job application processes, and accessing labor

market information.

• Ensure proper customer check-in and documentation in systems such as

WorkInTexas.com.

• Distribute program brochures, forms, and materials related to workforce

programs, orientations, and events.

• Maintain the functionality and cleanliness of resource room equipment and

materials.

• Monitor customer flow and technology use, offering assistance to ensure

meaningful participation in self-service activities.

• Collaborate with Career Office staff to support appointments, workshops,

and referrals.

• Document customer interactions accurately to maintain data integrity and

compliance with service requirements.

• Assist with logistics and setup for in-office events, orientations, or hiring

fairs as needed.