What are the responsibilities and job description for the Intake Eligibility Specialist II position at BAKERRIPLEY?
POSITION OVERVIEW
Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.
Expected Positive Outcomes
Maintain a quality performance rate: 95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation
Maintain a timely submission of customer case functions and documentation by the target date: 95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation
JOB FUNCTIONS
Benchmark Job
X
Remote Work Eligible
Essential Functions
Essential Function
Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy
Performs mathematical calculations to determine the parent’s share of cost
Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner
Enters data into databases as directed including the Financial Aid Communication System (FACS)
Maintains accurate customer files in specific order and completeness
Takes immediate action to address and resolve customer and provider complaints
IES II works on all eligibility processes including enrollments, recertifications and status changes
IES II must meet quality standards of 95% or higher on a consistent basis
May be required to perform as a back-up for Lead IES on quality audits for Intake Eligibility Specialists
Additional Responsibilities
IES II is required to work independently with minimal supervision
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
PREFERRED/ REQUIRED QUALIFICATIONS
Education
Education Level
Education Details
Required/ Preferred
Bachelor's
Degree
From four-year college or university
Preferred
Work Experience
Experience
Experience Details
Required/ Preferred
2 years
Must be in Intake Eligibility Specialist role for 2 years
Required
Must exceed performance goals for a minimum of three months.
Knowledge, Skills and Abilities
KSAs
Proficiency
Ability to write clear and accurate correspondence
Ability to calculate figures and amounts
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
COMPUTER PROFICIENCY:
- Intermediate experience Microsoft Office
Ability to effectively communicate in writing and verbally
Ability to prioritize and manage multiple deadlines
Demonstrate clear knowledge and understanding of policies and procedures
Demonstrate strong interpersonal skills to collaborate with both internal and external customers
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/ Preferred
PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Standing
X
Walking
X
Sitting
X
Lifting
X
Carrying
X
Pushing
Pulling
Climbing
Balancing
Stooping
Kneeling
Crouching
Crawling
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Reaching
Handling
Grasping
Feeling
Talking
Hearing
Repetitive Motions
Eye/Hand/Foot Coordination
Working Environment
While performing the duties of this job, the associate is required to work within the selected working environments.
Working Condition
N/A
Rarely
Occasionally
Frequently
Constantly
Extreme cold
Extreme heat
Humid
Wet
Noise
Hazards
Temperature Change
Atmospheric Conditions
Vibration
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.