Quality Assurance Analyst (1450)

As a key contributor within the Workforce Division, the Quality Assurance Analyst ensures accurate, consistent, and compliant execution of activities within the Financial Aid Payment Office. Reporting to the Manager of Operational Excellence, this role independently performs advanced quality assurance reviews, analyzes program operations, and ensures alignment with complex local, state, and federal regulations. The Quality Assurance Analyst develops and implements quality assurance processes, conducts detailed reviews of financial aid payment activities, prepares comprehensive reports, and identifies opportunities for improvement. The role also conducts ongoing risk assessments to identify potential compliance or operational vulnerabilities and recommends appropriate mitigation strategies. In collaboration with internal partners and external contractors, this role provides guidance, technical expertise, and recommendations that strengthen system efficiency, enhance service quality, and support continuous improvement efforts across the Financial Aid Payment Office and the broader Workforce Division. 

Expected Outcomes: 

• Ensure high accuracy and compliance in Financial Aid Payment Office operations by completing regular quality reviews that lead to measurable reductions in errors and findings related to federal, state, and local program requirements.
• Deliver clear, comprehensive, and data-driven quality assurance reports that identify performance trends, root causes, and operational risks, enabling leadership to make informed decisions that strengthen program outcomes.
• Strengthen operational consistency and efficiency by developing, refining, and implementing QA tools, documentation standards, and review processes that support continuous improvement across the Financial Aid Payment Office.
•  Enhance organizational risk management by conducting regular risk assessments of critical payment processes, identifying potential compliance or operational concerns, and providing guidance to mitigate issues before they affect service delivery or regulatory standing.
• Support organizational continuous improvement initiatives by actively participating in team discussions, identifying performance gaps, and contributing actionable recommendations that elevate service quality within the Workforce Division. 

Responsibilities

• Develop, refine, and document quality assurance procedures, workflows, and review tools to strengthen consistency, accuracy, and operational excellence within the Financial Aid Payment Office.
• Provide technical assistance and subject-matter expertise to contractors and internal teams, including explaining monitoring findings and offering guidance for improvement.
• Participate actively in internal meetings and system-wide initiatives, contributing insights that support problem-solving, team collaboration, and continuous improvement efforts.
• Establish and maintain professional relationships with internal and external partners to support communication, collaboration, and successful implementation of quality assurance activities.
• Perform other related duties as assigned to support the goals of the Manager of Operational Excellence and the Workforce Division.

Bachelor’s degree in Public Administration, Business Administration, Finance, Data Analytics, or a related field preferred.

YEARS OF EXPERIENCE: · 3–5 years of progressively responsible experience in quality assurance, compliance, program monitoring, auditing, or financial operations in a government-funded, nonprofit, or workforce-related environment preferred. Experience performing independent quality reviews, risk assessments, and interpreting regulations is strongly preferred. Experience collaborating with cross-functional teams or external partners preferred.