Employment & Human Services Associate (1753)

Employment and Human Services Associate
RESEA
Position Summary
The Employment and Human Services Associate play a critical role in supporting the
Reemployment Services and Eligibility Assessment (RESEA) program by
interviewing unemployment insurance claimants, verifying eligibility, and connecting
individuals to workforce services. This position ensures compliance with program
requirements while guiding participants through reemployment planning and job
search strategies. The role requires strong interpersonal skills, attention to detail, and
the ability to manage caseloads efficiently within a dynamic workforce development
setting.
Key Responsibilities
• Conduct structured interviews with RESEA participants to gather employment
history, eligibility information, and career goals
• Review unemployment insurance status and ensure participants meet RESEA
program requirements
• Explain program services and expectations clearly to participants, including
timelines and compliance standards
• Assist customers in developing individualized employment plans (IEPs),
identifying short- and long-term career goals
• Refer participants to appropriate services, including workshops, job search
assistance, training opportunities, or supportive services
• Maintain accurate and timely documentation in case files and workforce
systems (e.g., WorkInTexas.com)
• Monitor progress, provide follow-up, and issue reminders to ensure continued
engagement and compliance
• Collaborate with Workforce Solutions staff to align services and provide
wraparound support
• Generate required reports and track outcomes for program performance and
auditing purposes
• Support administrative functions as needed to ensure effective and efficient
service delivery

Annual Goals & Benchmarks:
Support Business-Forward Strategies to Fuel the Regional Economy
Goal: Deliver RESEA services in full compliance with program requirements by
conducting initial visits promptly and maintaining high productivity. Ensure customers
receive clear guidance and timely support to reduce failure-to-report rates.
Benchmark:
• RESEA Completion Rate ≥80%.
• 100% initial visits within 7 days.
Improve Service Delivery Utilizing Technology and Innovative Solutions
Goal: Leverage technology and innovative practices to enhance service delivery,
streamline processes, and improve client outcomes. Ensure accurate documentation,
efficient workflow management, and real-time tracking through digital platforms to
maintain compliance and productivity.
• 90% data integrity on Case Review Tool.
• Track Went to Works.
• 75% WAVE productivity.
• 100% documentation within 48 hours.
Serve as a Convener and Forge Strategic Partnerships
Goal: Actively foster collaboration among key stakeholders, including Workforce
Solutions staff and community partners, to align strategies, share resources, and
enhance service delivery. Build and maintain strategic partnerships that strengthen
program impact and create opportunities for clients.
Benchmark:
• Collaborate with Workforce Solutions staff for alignment.
Increase Awareness of Services and Opportunities
Goal: Provide clear program explanations and set expectations during initial visits to
ensure a positive client experience. Highlight success stories to demonstrate program
impact and build trust.
Benchmark:
• Average customer satisfaction: 3.5 .
• Submit 2 success stories per month