What are the responsibilities and job description for the Key Account Manager position at BakeMark?
Summary: We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.
Responsibilities:
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Serve as the primary point of contact for assigned key accounts
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Develop deep understanding of client business goals, challenges, and industry trends
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Build and maintain strong, long-term relationships with decision-makers and stakeholders
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Identify opportunities to upsell, cross-sell, and expand account value
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Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
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Monitor account performance, track KPIs, and prepare regular reports
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Resolve issues promptly and ensure client satisfaction
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Negotiate contracts, renewals, and pricing agreements
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Stay informed about competitors and market dynamics
Skills & Qualifications:
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Bachelor’s degree in business, Marketing, or related field
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Proven experience in account management, sales, or client services (typically 3–5 years)
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Strong communication, negotiation, and interpersonal skills
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Ability to manage multiple accounts and prioritize effectively
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.