08610A - Technical Service Advisor

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.

With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S.

At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:

• Competitive Compensation
• Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
• 401K (generous retirement benefits) with a Company Match
• Paid Holidays and Paid Time Off

Summary: The Technical Service Advisor supports food manufacturing operations by providing technical guidance related to product quality, food safety, and process performance. This role acts as a liaison between production, quality assurance, R&D, maintenance, and customers to resolve technical issues, ensure regulatory compliance, and maintain consistent product standards.

Responsibilities:

• Serve as a technical point of contact for internal teams and external customers regarding food products and processes
• Support troubleshooting of production, quality, and food safety issues
• Analyze process deviations, product defects, and customer complaints to identify root causes
• Coordinate corrective and preventive actions (CAPA) with QA, production, and maintenance teams
• Provide technical support related to formulations, processing parameters, and equipment performance
• Ensure compliance with food safety regulations (FDA, USDA, HACCP, SQF, BRC, or FSSC 22000)

Qualifications:

• Bachelor’s degree in food science, Food Technology, Microbiology, Chemistry, or a related field
• Experience in food manufacturing, quality assurance, or technical services
• Strong knowledge of food safety systems and regulatory requirements
• Ability to interpret specifications, SOPs, and process data
• Excellent communication skills, with the ability to explain technical information clearly

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.