What are the responsibilities and job description for the Front Counter Associate position at Bakehouse 46 Birmingham?
Company Description Bakehouse 46 Birmingham is a neighborhood bakery and café located in Birmingham, MI, known for its fresh baked goods, friendly atmosphere, and welcoming service. The shop offers a variety of treats such as cupcakes, pastries, and coffee, aiming to create a warm, community-focused experience for guests. Team members work in a fast-paced, customer-facing environment where attention to detail and enthusiasm for food and beverage are valued. The company encourages collaboration, reliability, and a positive attitude to ensure every guest feels appreciated and well served.
Role Description The Front Counter Associate is a part-time, on-site role based at our Birmingham, MI location. This role is responsible for greeting guests, taking orders, managing the cash register, and handling phone inquiries in a courteous and efficient manner. Day-to-day tasks include answering questions about menu items, packaging and serving baked goods, maintaining a clean and organized front counter and seating area, and restocking displays and supplies. The Front Counter Associate will also assist with simple POS and computer-based tasks, coordinate with the bakery team on order fulfillment, and support a smooth, friendly customer experience during busy periods.
Qualifications
- Strong customer service skills, with the ability to engage guests, handle inquiries, and resolve concerns professionally.
- Effective communication skills, including clear verbal communication and active listening.
- Proficient phone etiquette and experience with receptionist-style duties such as answering calls and taking messages or orders.
- Basic computer literacy, including comfort with point-of-sale systems and simple data entry.
- Reliability, punctuality, and the ability to work flexible part-time shifts, including evenings, weekends, and holidays as needed.
- Ability to stand for extended periods, move between front-of-house tasks, and handle light lifting as part of daily duties.
- Prior experience in retail, food service, or hospitality is helpful but not required; training will be provided.
- Commitment to maintaining a clean, safe, and inclusive environment for all guests and team members.