What are the responsibilities and job description for the Assistant Manager, Transaction Operations position at Baird & Warner?
About Baird & Warner Real Estate
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn't get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That's why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.
Job Summary
The Assistant Manager, Transaction Operations serves as the primary support to the Manager and plays a critical leadership role within the transaction team. This position is both strategic and hands on; responsible for daily production, team support, escalation management, and operational continuity. The Assistant Manager acts as a trusted extension of the Manager, helping oversee an office, drive performance, and ensure uninterrupted operations during absences or staffing changes.
This role is ideal for a strong problem-solver who thrives in fast-paced environments, leads by example, and balances leadership responsibilities with active production.
Location: Split between Chicago, Schaumburg, and Downers Grove
Hours: Monday-Friday 8:30a-5p
Key Responsibilities
Leadership & Team Support
This role is essential to the success and stability of the transaction team. The Assistant Manager ensures the Manager can focus on strategic leadership while knowing day-to-day operations, team support, and production are in strong hands.
Benefits:
Medical, dental, vision, PTO, VTO
Salary Range:
$60,000-$65,000
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn't get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That's why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.
Job Summary
The Assistant Manager, Transaction Operations serves as the primary support to the Manager and plays a critical leadership role within the transaction team. This position is both strategic and hands on; responsible for daily production, team support, escalation management, and operational continuity. The Assistant Manager acts as a trusted extension of the Manager, helping oversee an office, drive performance, and ensure uninterrupted operations during absences or staffing changes.
This role is ideal for a strong problem-solver who thrives in fast-paced environments, leads by example, and balances leadership responsibilities with active production.
Location: Split between Chicago, Schaumburg, and Downers Grove
Hours: Monday-Friday 8:30a-5p
Key Responsibilities
Leadership & Team Support
- Act as the Manager's right hand, assisting with daily operations and special initiatives as needed
- Help plan and facilitate team meetings, trainings, and Power Hour sessions
- Take ownership of training responsibilities for new and existing team members
- Provide coverage for team members during absences and assist in office coverage when staffing gaps occur
- Support team morale, accountability, and performance standards
- Maintain active production pipeline while supporting team operations
- Oversee complex or unique transaction scenarios, including advanced calculations and non-standard files
- Handle reopens and Stage 5 escalations
- Serve as the primary escalation point for administrative issues, agent concerns, and problem resolution
- Escalate issues to the Manager when appropriate, with clear recommendations
- Create and maintain management reporting related to production, errors, and performance trends
- Document new processes, updates, and procedural changes for storage in the shared drive
- Oversee reconciliation of accounts and resolution of errors, ensuring accuracy and compliance
- Assist with continuous improvement initiatives to streamline workflows and reduce errors
- Step in to support the team during PTO, leaves, or unexpected vacancies
- Assist with onboarding, transition support, or office stabilization when turnover occurs
- Ensure operational consistency and service levels are maintained at all times
- Strong experience in transaction operations, real estate operations, or a similar operational environment
- Proven ability to manage escalations, complex scenarios, and high-volume workflows
- Exceptional organizational, analytical, and problem-solving skills
- Confident communicator with the ability to work across teams and leadership levels
- Detail-oriented with a strong understanding of reconciliation, reporting, and process documentation
- Demonstrated ability to lead while remaining hands-on and production-focused
This role is essential to the success and stability of the transaction team. The Assistant Manager ensures the Manager can focus on strategic leadership while knowing day-to-day operations, team support, and production are in strong hands.
Benefits:
Medical, dental, vision, PTO, VTO
Salary Range:
$60,000-$65,000
Salary : $60,000 - $65,000