What are the responsibilities and job description for the Jewelry Repair and Design Consultant position at Baileys Jewelry Management Inc?
Position: Jewelry Repair & Design Consultant
Location: Cary, NC (Fenton Shopping Center)
Job Type: Full-Time Benefits
About Bailey’s Fine Jewelry
For over 75 years, Bailey’s Fine Jewelry has been North Carolina’s premier destination for luxury, love, and celebration. As a family-owned business, we pride ourselves on exceptional quality, exquisite design, and treated-like-family customer service.
Our Raleigh location is the jewel in our crown—our bustling flagship store. We are looking for a passionate, detail-oriented Jewelry Repair & Design Consultant to join our elite team and help our guests preserve their most cherished memories and bring new custom creations to life.
The Role: What You’ll Do
As a Repair & Design Consultant, you are the vital link between our guests and our master jewelers. You will guide guests through the lifecycle of their jewelry, from minor restorations to breathtaking custom designs.
Key responsibilities include:
- Exceptional Customer Service: Provide a warm, luxurylevel experience for every guest walking through our doors.
- Intake & Evaluation: Carefully examine, evaluate, and describe jewelry in meticulous detail using specialized tools (loupes, testers, etc.).
- Problem Solving & Estimating: Determine the exact services or repairs needed, create accurate cost and time estimates, and communicate them confidently to the guest.
- Workflow Management: Oversee the intaketocompletion process, ensuring jobs are tracked accurately and deadlines are met.
- Quality Control: Act as the final line of defense. Perform rigorous quality control checks on repaired or custom pieces to ensure they meet Bailey's flawless standards before returning to the guest.
What We Are Looking For
- Experience: Entrylevel or higher jewelry experience (e.g., retail jewelry sales, basic bench knowledge, or formal gemological/jewelry coursework) is preferred
- The Ultimate People Person: Exceptional communication skills and a genuine love for helping people.
- An Eye for Detail: High organizational skills with the ability to spot microscopic imperfections and manage complex workflows.
- A Growth Mindset: A desire to learn and elevate your career in the jewelry industry.
No advanced technical repair skills? No problem. While entry-level industry familiarity is preferred, we provide extensive, world-class training on our specific intake processes, estimation software, gem identification, and advanced quality control.
About Baileys Jewelry Management Inc
Bailey’s is now in its third generation of family ownership. Trey and Marci Bailey, along with Clyde and Jane, continue the tradition of making Bailey’s Fine Jewelry North Carolina’s premier destination jewelry store.