What are the responsibilities and job description for the Sales Support & Service Specialist position at Bailey's Fine Jewelry?
Sales Support & Service SpecialistWho We Are
Bailey’s Fine Jewelry, a beloved mainstay in North Carolina, is proud to be in its third generation of family ownership. Led by Trey and Marci Bailey, along with Clyde and Jane, we have maintained our commitment to providing exceptional jewelry and customer experiences, solidifying our reputation as the premier destination jewelry store in the region.
What We Are Looking For In You
Bailey's Fine Jewelry is seeking a Sales Support & Service Specialist to join our team. In this pivotal role, you will play a key part in our business's success by delivering legendary customer service with excellence. As a member of our repair consultant team, you will ensure our patrons receive extraordinary service, offering thoughtful jewelry repair options and executing your responsibilities with the utmost care.
Key Responsibilities:
Bailey’s Fine Jewelry, a beloved mainstay in North Carolina, is proud to be in its third generation of family ownership. Led by Trey and Marci Bailey, along with Clyde and Jane, we have maintained our commitment to providing exceptional jewelry and customer experiences, solidifying our reputation as the premier destination jewelry store in the region.
What We Are Looking For In You
Bailey's Fine Jewelry is seeking a Sales Support & Service Specialist to join our team. In this pivotal role, you will play a key part in our business's success by delivering legendary customer service with excellence. As a member of our repair consultant team, you will ensure our patrons receive extraordinary service, offering thoughtful jewelry repair options and executing your responsibilities with the utmost care.
Key Responsibilities:
- Provide exceptional customer service by interacting directly with patrons and ensuring the best customer experience.
- Evaluate jewelry pieces to suggest appropriate repair options.
- Conduct watch repair evaluations and maintain a meticulous process for cleaning and checking jewelry.
- Create basic repair estimates on the spot and facilitate the delivery of jewelry repairs for patron pickup.
- Utilize our POS system effectively to intake repairs, process transactions, and document detailed notes on repair options.
- Stay current with product categories and industry trends to maximize sales opportunities.
- Collaborate with the support team throughout the repair process and maintain clear communication with customers.
- Embrace technology to enhance the overall customer experience.
- Foster a warm and exciting atmosphere in all customer interactions while prioritizing their needs.
- Collect valuable customer data to personalize future client development opportunities.
- Customer Focus Process Optimization Resourcefulness
- Situational Adaptability Resilience
- Tech Savvy SelfAwareness
- Planning and Alignment ActionOriented
