Personal Lines Insurance Account Manager

Bailey Insurance Service is a family-owned independent insurance agency that takes pride in delivering fast, friendly, and accurate service. Our team is tight-knit, hardworking, and passionate about protecting what matters most to our clients. We partner with top-tier insurance carriers and are committed to maintaining our reputation as a winning, customer-focused agency.

We are looking for a Personal Lines Customer Service Agent who is energetic, reliable, and ready to make a meaningful impact in a demanding, fast-paced environment. If you love helping people, thrive under pressure, and enjoy building relationships, you’ll fit right in.

What You’ll Do

• Serve as the primary point of contact for personal lines clients.
• Answer phones, respond to emails, and provide prompt, accurate, friendly service.
• Process policy changes, review coverage needs, and assist with comparison rating.
• Support producers by helping manage accounts and providing exceptional follow-through.
• Document all client interactions and maintain accurate records in our management system.
• Identify cross-selling opportunities and write additional lines of business when appropriate.
• Develop strong relationships with clients and insurance carrier partners.
• Assist with challenging or high-demand customer needs with a positive, solution-focused approach.
• Stay up to date on insurance knowledge through ongoing training and professional development.

What You Bring

• Insurance customer service experience preferred.
• TN Property & Casualty License required (or ability to obtain within 60 days).
• Excellent communication skills — you listen well, speak clearly, and connect easily with others.
• Strong organizational skills and attention to detail.
• Ability to multi-task and manage time in a fast-paced, demanding environment.
• A coachable mindset, willingness to learn, and a team-first attitude. College degree preferred.
• Problem-solving abilities — you stay calm under pressure and focus on solutions.
• Comfort with technology and agency management systems.
• Resourcefulness and the ability to anticipate customer needs.

Why You’ll Love Working With Us

• Family-owned, supportive, people-first culture
• Collaborative team that works well together
• Opportunities for mentorship, growth, and long-term career development
• A stable agency with strong carrier relationships and a commitment to excellence

Benefits

• 401(k) 401(k) matching
• Health insurance
• Paid time off
• Monday–Friday schedule, 8:00 AM – 5:00 PM

Work Location

In-person at our Knoxville office (37931). Candidates must be able to commute reliably.

If you’re ready to bring your energy, professionalism, and customer-first mindset to a team that values excellence and teamwork, we’d love to meet you. Apply today and grow your career with Bailey Insurance Service!

Job Types: Full-time, Permanent

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $60,000