What are the responsibilities and job description for the Automotive BDC Representative position at Baha Auto of Palos?
Baha Auto Palos is seeking a highly motivated, customer-focused BDC Representative to join our team. As a Business Development Center Representative, you will serve as the primary voice and first point of contact for prospective customers reaching out via phone, email, text, and web inquiries.
Your primary goal is to turn inbound leads into scheduled, confirmed showroom appointments for our sales team while providing clear, professional, and friendly communication.
Key Responsibilities
Lead Follow-Up: Respond promptly and professionally to all incoming internet leads, phone inquiries, and live chats using CRM tools.
Appointment Setting: Schedule, confirm, and reschedule showroom test drives and sales appointments for prospective buyers.
Customer Communication: Conduct outbound follow-up calls, emails, and text messages to prospective and past dealership clients.
Inventory & Financing Guidance: Provide general vehicle information, pricing details, and preliminary finance options to assist customers in their buying journey.
CRM Management: Accurately track and document all customer interactions, notes, and appointment statuses in the dealership CRM database.
Team Collaboration: Work closely with the Sales Management team to ensure seamless handoffs when customers arrive at the dealership.
Qualifications & Requirements
Language Skills: Bilingual in English and Spanish is a strong plus to effectively serve our local Chicagoland community.
Experience: Prior experience in automotive BDC, call center operations, telemarketing, or customer service preferred.
Communication: Exceptional verbal and written communication skills with a confident, phone-friendly attitude.
Tech-Savvy: Proficiency with computers, CRM software, phone systems, and digital messaging platforms.
Drive & Motivation: Results-driven mindset with strong organizational skills and an ability to meet monthly appointment targets.
Reliability: Consistent attendance and punctuality required during core dealership operating hours.
Salary : $30,000 - $80,000