What are the responsibilities and job description for the Field Expert Program Specialist position at Backroads?
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About the role:
The Field Expert (FE) Program Specialist provides essential coordination and program support to enable Trip Experts (TEs) to thrive. Working closely with partners in Trip Development, Operations, and Leadership Development, this role oversees the tactical execution of TE onboarding, training logistics, communication, and systems updates, ensuring seamless operations and consistent program delivery.
What you'll be doing:
- Hiring, Onboarding, and Offboarding: Create onboarding and offboarding content for TEs. Partner with the Field Expert Program Coordinator to execute communication, scheduling, and logistics to support smooth hiring and role transitions for incoming and outgoing FEs and RLs.
- Training Support: Manage logistics for major training events (BLUE, Field Lead Summit); update and develop TE program training content; facilitate select TE training segments at BLUE.
- Communications & Messaging: Oversee the distribution of a monthly FE newsletter. Communicate FE program reminders, meeting agendas, and deadlines; organize and distribute meeting summaries and recordings.
- Systems & Resources: Update, organize, and maintain shared systems (Sharepoint, Workday Learning) to ensure resources are accurate and accessible.
- Performance & Feedback: Track TE deliverable completion and performance metrics. Partner with the Field Expert Program Lead to further develop TE performance analysis tools.
- Program Development: Collect, synthesize, and analyze FE program data (e.g. survey feedback, hours reports, etc.). Document processes for Trip Development Programs and support ad-hoc projects.
- Cross-functional Collaboration: Partner with Operations, Leadership Development, Data Quality, and Supplier Ops to improve operational processes.
What you'll need to be successful:
- A minimum of 1-2 years experience as a TE is required
- Experience as an LD mentor is preferred
- Strong communication skills – emphasis on importance of writing skills
- Strong facilitation skills
- Strong leadership, organization, work ethic, time management, and ability to prioritize between competing tasks and deadlines.
- Ability to work autonomously and to collaborate with a team.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
Application Instructions:
- Please apply via Workday, including a cover letter explaining why you are interested and your qualifications as well as your resume
- Reach out to Tessa Peterson with questions