Quality Technician II

Department/Title: Quality Technician II

Location: Danvers, MA

Commitment: Full-Time Non-Exempt

Workplace Summary

Backer Hotwatt, Inc., established in 1952, is a leader in manufacturing resistance heating elements. We specialize in tackling complex application challenges that require precision, compliance, and innovative solutions. We are committed to quality, regulatory excellence, and continuous improvement.

The Quality Technician II is a vital member of the Quality and Compliance team, responsible for ensuring that products and processes meet internal quality standards and external regulatory requirements. This position supports compliance initiatives across various global regulations and customer expectations, and works cross-functionally with production, engineering, and regulatory affairs.

Key Responsibilities

• Assist with internal ISO auditing
• Conduct and Review First Article Inspections (FAIs)
• Perform regulatory documentation review, audits, and support product declarations as needed for customer or internal compliance requests.
• Collaborate with engineering, procurement, and manufacturing to ensure compliance throughout the supply chain.
• Maintain accurate records for material traceability and regulatory documentation, such as SDSs, declarations of conformity, and technical files.
• Assist with internal audits and readiness for external regulatory inspections and customer audits.
• Interpret technical specifications, blueprints, and compliance documents to support quality inspections and validations.
• Perform product inspections and assist in root cause analysis and corrective action investigations related to compliance or quality failures.
• Support training of team members on applicable regulatory topics and quality procedures.
• Drive continuous improvement in compliance processes and documentation control.

Requirements

• High school diploma or equivalent required; associate degree or technical certification in a relevant field preferred.
• Minimum 2 years of experience in a manufacturing, quality, or regulatory compliance role.
• Familiarity with environmental and material compliance databases, supplier declarations, and due diligence practices.
• Familiarity with ISO 9001
• Familiarity with FAIs
• Excellent documentation and organizational skills.
• Ability to read and interpret technical documents, engineering drawings, and compliance declarations.
• Comfortable working in cross-functional teams and independently managing regulatory tasks and timelines.
• Strong analytical and communication skills.
• Proficient with Microsoft Office, particularly Excel and Word; ERP or PLM system experience a plus.

Preferred Qualifications

• Experience supporting third-party testing/certification (e.g., UL, CSA).
• Knowledge of Lean Manufacturing, Six Sigma, or continuous improvement principles.
• Previous experience in an electronics, machining, or precision manufacturing environment.
• Familiarity with international trade compliance and product safety standards.

What We Have To Offer

We offer a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short- and Long-Term Disability, Flexible Spending Accounts, Paid Time Off (including your birthday!), Paid Holidays, and a 401(k) retirement plan.

Additional Duties You Should Understand

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice

Backer Hotwatt, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.