General Manager - High End Gelato Shop - New Store Opening - Costa Mesa!

Bacio di Latte is growing and we are seeking an exceptional General Manager to our team in Orange County for our NEW Shop opening in COSTA MESA!!!

Bacio di Latte is a high-end experience gelato shop, making fresh Italian gelato in house daily. Established in 2011, Bacio di Latte has 190 stores in Brazil and 11 shops throughout Southern California, and we are growing at a rapid pace. We are opening 9 stores in 2025 and 15 stores in 2026. Our gelato reflects the passion and care that we take in making the best product possible coupled with our exceptional service creates a memorable and impactful experience for our guests.

We are looking for an exceptional General Manager for our NEW Costa Mesa Location!

We will fully train you for 3 months on all things Bacio di Latte. As General Manager, you will take ownership of Operations, lead our team for successful and profitable sales, and grow with our company. The ideal candidate brings 2 years General Manager experience in the food & beverage industry, ideally in the QSR or Fast Casual Space, with exceptional hospitality, team leadership and coaching skills. Passion for gelato is a plus!

What You'll Be Doing:

Operations

• Execute the highest gelato quality, daily. Understand and maintain the highest standards of gelato quality working with our BOH team
• Ensure the team executes the best quality customer service experience; transporting our customers with a warm and distinct (inviting) atmosphere that entices all the senses; working with our FOH team
• Uphold CA Food Safety standards
• Control purchases and stock; conduct inventory count
• Hit monthly KPIs and invigorate the team to achieve set goals

Leadership

• Nurture the team with attention and training to maintain high performance standards and ignite sense of ownership
• Create a positive work environment with camaraderie and focus, ready for anything!
• Strong leadership to drive the team and achieve results
• Train and coach new hires using provided Bacio tools

Financial/Administration

• Conduct accurate P&L analysis each month
• Comprehend and act to accomplish KPI goals for Labor, Cogs, and monthly results.
• Process invoices from suppliers
• Ensure payroll hours are properly clocked and proper breaks are given
• Create a healthy relationship with our vendors, accountants, and administrative personnel

What You Bring:

• 2 years Food & Beverage Management experience - preferably in the QSR space
• Proven track record of driving sales goals and meeting KPIs
• Skilled at managing COGs, Labor and Budgets
• Strong leadership abilities to coach and motivate team
• Excellent customer service and guest relations skills
• Strong, clear and effective communicator
• Positive and upbeat energy that drives a positive and fun company culture
• A love for Gelato!

What We Offer:

• Company in growth stage with major growth opportunity
• Competitive salary and Generous Bonus Program
• Health, Dental and Vision benefits & PTO
• Professional development and career path
• Great company culture that fosters a friendly, collaborative and dynamic work environment

If you have 2 years F&B Management experience, are a energetic and positive leader who thrives in a fast paced and fun environment, with a passion for customer excellence and are eager to learn and grow, this is a great role for you! Passion for gelato is a plus!

Salary range for this role is $75,000 - $80,000 PLUS Bonuses. Compensation is commensurate with experience.