What are the responsibilities and job description for the Application Support Analyst position at Bachman's Inc.?
Application Support Analyst
Onsite | Minneapolis, MN
Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.
Job Duties:
- Provide Tier 2 support for Enterprise software applications used by the business units and real-time interfaces. This includes the setup, updating and maintaining of those applications and system.
- Partner with IS and department leaders in managing the digital channels to include implementation, interfaces, upgrades, break/fix, and capacity planning.
- Construct process diagrams and procedures on key applications or processes for all Bachman’s business units.
- Conduct performance monitoring, perform application testing, and assist with system reviews and in all projects requiring IS involvement.
- Train and reinforce user training on the Company's software applications ensuring user adherence to policy, procedure and best business practices.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree in Information Systems, Business Administration or related discipline or equivalent work experience.
- Minimum two to four years of Tier 1 and three to five years of Tier 2 enterprise level application support.
- Three to five years’ experience in documenting functional requirements, workflows and solutions using a structured methodology is required
- Knowledge of and ability to effectively communicate functional concepts to technical team and system design concepts to end user.
- Working knowledge of ITIL processes
- Ability to effectively collaborate with numerous technologies and business teams across multiple locations.
- Working knowledge of Point-of-Sale Systems and experience in supporting Retail Management Systems (RMS.
- Working Knowledge of Content and Collaboration software such as Confluence, Slack and SharePoint.
- Proficient with PC operating systems, Windows Servers, and SQL Servers.
- Proficient with Microsoft Office products (Excel, PowerPoint, Word)
- Experience with Business Intelligence & Reporting Systems.
Schedule:
Monday- Friday Business Hours, on call one weekend a month
Don’t settle, come grow with us!
Bachman's is an Equal Opportunities Employer
Bachman's is an Equal Opportunities Employer