What are the responsibilities and job description for the Order Management Manager position at Babylist?
Who We Are
Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist's registry options, editorial content, and more, visit www.babylist.com
Our Ways of Working
Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.
What the Role Is
As the Order Management Manager, you will oversee the real-time performance of Babylist's multi-node order network—including our internal fulfillment centers, 3PL partners, and dropship vendors. You will lead a team of operations specialists focused on monitoring backlogs, driving order accuracy, and delivering an exceptional post-order experience. In this role, you will serve as a steward of the customer's order journey, ensuring that every package reflects our commitment to care and quality.
This role sits at the heart of Babylist's fulfillment ecosystem, blending data-driven operational management, cross-functional collaboration, and proactive problem-solving. You will manage the systems and teams that ensure every Babylist customer's order—from placement through delivery—is handled with precision and accountability. You will also act as the voice of the customer within fulfillment operations, identifying patterns, surfacing insights, and closing the loop on operational pain points.
We are looking for a strong people leader who thrives on operational excellence, embraces continuous improvement, and is passionate about the role that great fulfillment plays in building lifelong customer trust.
Who You Are
The estimated pay range for this role is $96,280.00 - $144,420.00
In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
SMS Consent: As part of our hiring process, Babylist may offer the option to receive text message updates about your application and interview scheduling. You will have the opportunity to opt in or out of SMS communications later in the application process. Choosing not to receive SMS messages will not affect your application status, and communication will continue via email or phone. Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. To view our Privacy Policy, please visit https://www.babylist.com/privacy.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.
Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist's registry options, editorial content, and more, visit www.babylist.com
Our Ways of Working
Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.
What the Role Is
As the Order Management Manager, you will oversee the real-time performance of Babylist's multi-node order network—including our internal fulfillment centers, 3PL partners, and dropship vendors. You will lead a team of operations specialists focused on monitoring backlogs, driving order accuracy, and delivering an exceptional post-order experience. In this role, you will serve as a steward of the customer's order journey, ensuring that every package reflects our commitment to care and quality.
This role sits at the heart of Babylist's fulfillment ecosystem, blending data-driven operational management, cross-functional collaboration, and proactive problem-solving. You will manage the systems and teams that ensure every Babylist customer's order—from placement through delivery—is handled with precision and accountability. You will also act as the voice of the customer within fulfillment operations, identifying patterns, surfacing insights, and closing the loop on operational pain points.
We are looking for a strong people leader who thrives on operational excellence, embraces continuous improvement, and is passionate about the role that great fulfillment plays in building lifelong customer trust.
Who You Are
- A highly organized operations professional with 5 years of experience in order management, fulfillment operations, or supply chain
- 2 years of people leadership experience, managing exempt-level individual contributors in an operational environment
- Experienced in managing order operations across multi-channel fulfillment models (e.g., in-house, 3PL, dropship)
- Skilled in order management systems (OMS), warehouse systems (WMS), fulfillment workflows, and backlog performance tracking
- Familiar with customer-centric metrics such as delivery SLAs, with an additional focus on post-order experience
- A data-driven problem solver with strong analytical skills and experience using KPIs to inform decision-making
- A proactive cross-functional collaborator who communicates clearly with internal teams and external partners
- Calm under pressure, comfortable with ambiguity, and relentless in owning outcomes
- Excited to build and refine scalable processes that improve operational efficiency and enhance customer satisfaction
- Aligned with Babylist's mission and core values—especially our commitment to Loving our Users and Commit, Act, Deliver
- Lead a high-performing team responsible for the real-time performance of Babylist's order flow across fulfillment centers, 3PLs, and dropship vendors
- Own key operational metrics, including backlog, order processing times, and fulfillment error rates
- Monitor order backlogs daily and escalate issues proactively to internal and external stakeholders to drive resolution
- Collaborate closely with Babylist Customer Service to identify, analyze, and resolve order issues, ensuring fast and caring resolution for customers
- Expand operational scope to include returns management workflows, post-fulfillment order monitoring, and reshipment root cause analysis
- Partner with the Supply Chain Strategy and Fulfillment teams to innovate and improve operational workflows and system integrations
- Build strong relationships with fulfillment partners, driving accountability and continuous improvement in service delivery
- Establish and maintain scalable standard operating procedures (SOPs) to support current volume and future growth
- Champion Babylist's values in every decision, driving a culture of operational excellence, care, and ownership within your team
- We invest in the infrastructure you'll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
- We build products that have a positive impact on millions of people's lives
- We work at a sustainable pace which means work/life balance is a real thing here
- We believe technology and data can solve hard problems
- We believe in exceptional management
- We offer competitive pay and meaningful opportunities for career advancement
- We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
- We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning
The estimated pay range for this role is $96,280.00 - $144,420.00
In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
SMS Consent: As part of our hiring process, Babylist may offer the option to receive text message updates about your application and interview scheduling. You will have the opportunity to opt in or out of SMS communications later in the application process. Choosing not to receive SMS messages will not affect your application status, and communication will continue via email or phone. Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. To view our Privacy Policy, please visit https://www.babylist.com/privacy.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.
Salary : $96,280 - $144,420