What are the responsibilities and job description for the Order Management Representitive position at Leaderpromosagency?
Order Management Representative
We're not just another promotional marketing agency. We're innovators, collaborators, and dedicated partners to our clients, helping them amplify their brand visibility with custom-branded products. As a top-ranked agency (PPAI #20, ASI Top 40), we're looking for a driven Order Management Coordinator to join our team and lead the charge managing our purchase orders for our online orders.
Order Management
We're not just another promotional marketing agency. We're innovators, collaborators, and dedicated partners to our clients, helping them amplify their brand visibility with custom-branded products. As a top-ranked agency (PPAI #20, ASI Top 40), we're looking for a driven Order Management Coordinator to join our team and lead the charge managing our purchase orders for our online orders.
Order Management
- Purchase Order Execution: Oversee the secure placement of purchase orders with vendors, serving as the primary point of contact for external fulfillment operations.
- Audit & Discrepancy Reconciliation: Meticulously review vendor order acknowledgments to audit pricing, product specifications, and shipment timelines, proactively resolving discrepancies with internal sales teams before production begins.
- End-to-End Logistics Tracking: Manage the lifecycle of purchase orders from the point of initial placement through to final destination arrival, ensuring strict adherence to customer delivery SLAs.
Data Integrity
- Database Administration: Maintain absolute accuracy within the order management system, managing data entry, tracking updates, and order status logs.
- Logistics Research & Analysis: Conduct routine research and analysis on shipping timelines, and vendor reliability to help optimize in hands dates
Administrative Support
- Shipment Scheduling: Coordinate incoming and outgoing freight shipments
- Cross-Functional Resource Coordination: Facilitate clear, proactive communication loops between vendor support teams, internal account managers, and logistics partners to mitigate delivery delays.
Essential Skills & Qualifications
- Professional Experience: Requires 2–3 years of experience in high-volume customer service, supply chain coordination.
- Technical Proficiency: Strong command of Microsoft Office Suite (advanced Excel capabilities preferred) and experience navigating order management software
- Communication & Vendor Relations: Exceptional written and verbal communication skills, with a proven ability to maintain professional, firm alignment with external vendors under tight deadlines.
- Operational Execution: Outstanding organizational skills with a sharp eye for detail, a proactive problem-solving mindset, and a positive, team-oriented attitude on a fast-paced production floor.
Why LeaderPromos?
For more than 30 years, LeaderPromos has helped organizations build stronger brands through creative, purposeful promotional solutions. Today, we continue to raise the bar—not only through innovation and service excellence, but through our commitment to responsible business.
For more than 30 years, LeaderPromos has helped organizations build stronger brands through creative, purposeful promotional solutions. Today, we continue to raise the bar—not only through innovation and service excellence, but through our commitment to responsible business.
- When you join LeaderPromos, you’ll have the opportunity to:
- Make a measurable impact on a growing, purpose-driven organization.
- Influence executive-level sustainability strategy.
- Work alongside passionate and collaborative teammates.
- Help shape the future of responsible business within our industry.
- Grow your career while contributing to meaningful environmental and social outcomes.
LeaderPromos is an equal opportunity employer and values diversity. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender expression, national origin, age, disability, veteran status, or genetic information.