Accopunt Manager - Process Systems & Solutions

The Systems Account Manager delivers innovative, automation and control solutions to industrial clients, helping enhance operational efficiency and optimize facility performance through Emerson and partner technologies. Responsibilities include both independent and team-based sales efforts, strategic goal setting, key account development, and maintaining deep market awareness. The role requires strong interpersonal skills, effective communication, self-motivation, and professionalism, with frequent customer interaction and collaboration across company's sales process.

The position covers accounts in North Texas, East Texas, and Southwest Arkansas, including corporate headquarters, end-user sites, and third parties. Candidates should be comfortable discussing automation architecture, instrumentation, and integration strategies with engineers and operators.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Customer Engagement

• Maintain a high level of industry knowledge, including trends, technology advancements, competitive landscape, and customer developments.

• Establish and nurture relationships with sponsors and decision-makers who influence solution selection.

• Understand customer businesses, including products, processes, markets, and key initiatives.

• Identify the customer’s critical success factors, initiatives, and key performance Indicators (KPIs) to support account planning and project justification.

• Document measurable business outcomes with sponsors and decision-makers.

Solutions Development

• Identify recurring problems and conduct thorough diagnoses to determine requirements and potential solutions.

• Select problems that can be addressed using our products and services.

• Serve as a solution architect to outline potential approaches.

• Develop business value messaging and quantify the value of the PlantWeb digital ecosystem in terms of customer KPIs.

• Assist customers in selecting optimal solutions that benefit both organizations.

Sales Strategy & Execution

• Lead opportunity identification and qualification of selected opportunities.

• Develop and maintain account strategies that maximize profitability and foster long-term relationships.

• Ensure delivery of high-quality solutions and stop any process that may compromise quality.

• Prepare and communicate sales plans, progress, and results to company and vendor management.

• Maintain accurate records in Salesforce, including opportunities, account details, strategies, and funnel management.

• Participate in industry conferences, trade shows, and professional associations to stay informed and build strategic relationships.

Internal Collaborating & Reporting

• Collaborate cross functionally with Sales Application Engineering, Engineering Services, and other internal teams to ensure seamless execution of sales strategies and customer solutions.

• Take ownership of coordination efforts to support focused selling activities, project pursuits, and customer satisfaction.

• Maintain proactive communication with Sales Management and internal stakeholders to share account insights, pipeline updates, and strategic opportunities.

• Utilize Salesforce and other internal systems to manage customer data, track opportunities, and report performance metrics.

• Participate in organizational meetings, training sessions, and strategic planning efforts to align with company goals.

• Contribute to continuous improvement initiatives by sharing feedback and insights from customer interactions and market trends.

The requirements listed below are representative of the knowledge, skill and/or ability required, with or without reasonable accommodation.

Education, Skills and/or Experience:

• Bachelor’s degree in Engineering, Business, or a related technical discipline from an accredited college/university or demonstrated successful industry experience.

• At least 3-5 years sales experience, including dealing with complex selling situations (such as corporate accounts, long sales cycles, multiple decision makers).

• Legally authorized to work in the United States

• Clear background check, valid driver’s license, and clean driving record.

• Excellent written and verbal communication skills; comfortable with public speaking and presentations.

• Knowledge of DCS and/or PLC automation, including HMI and L3 applications, is a plus.

• Ability to manage multiple concurrent issues and navigate ambiguity.

• Proficiency with computer systems and adaptability to new technologies.

• Strong team collaboration skills across account managers, engineers, and technicians.

• Capable of creating and delivering professional presentations to internal and external audiences.

• Entrepreneurial mindset with understanding of business strategies and sales processes.

• Self-directed and capable of working independently.

• Resourceful problem-solver with the ability to adapt quickly.

• High level of customer service and internal communication.

Physical and Mental:

• Ability to travel up to 75% of the workday by car.

• Able to lift and carry up to 40 pounds (demo and customer equipment).

• Must be able to work outdoors for extended periods when visiting customer sites.