Project Administrator

This position develops and maintains customer relationships, via dedicated support, for our B&W Pulverizer fleet. Whether through an Alliance, stocking program or no program at all – this position fully supports every customer with the highest level of customer service. This role is an integral part of our customers’ relationships with B&W Thermal, and your ability to grow these relationships is mission-critical to the continued success of our business.

This position is open either in the Akron office or in a remote location.

• Manages stocking programs and Alliances as assigned. Coordinates forecasted needs from customers with materials group ordering to support outage needs. Executes terms of agreements for pricing, etc.
• Assists Customers with troubleshooting all commercial and technical issues tied to Pulverizer products.
• Supports the entire Pulverizer team, as needed, to provide seamless customer service at all times.
• Responds to requests for help at the time the help is needed; does the work when the work needs done.
• Meets with customers, as required, to maintain good communication and dialogue.
• Supports trade shows, training events, etc. as needed for B&W’s presence opposite customers.
• Manages profitability of contracts to provide for the highest possible gross margin.
• Solid Customer Service experience is required – excellence is preferred.
• Five years' technical experience in some capacity is required.
• Overall business insight is preferred.
• Use of computer systems, such as Visibility, Excel, and Word, is a must.
• Ability to read drawings.
• Ability and comfort to work independently.
• Ability to multitask as needed.
  
  

Primary Location

US-OH-Akron

Work Locations

Akron, OH (100)

Job

Project Management

Organization

Global Parts & Services

Job Posting

Dec 9, 2025

Remote Status

Hybrid