What are the responsibilities and job description for the User Experience Designer position at B2B Technology?
Job Details
User Experience Design
Functions
- Conduct user research for new license types (HCBS, Foster Care, EIDBI) to inform user story development.
- Facilitate user research sessions and workshops to understand current workflows and pain points.
- Create workflow maps and process documentation that inform requirements gathering.
- Support development of user personas and user journey maps for new provider types and county agency users
- Collaborate with State UX strategists to ensure consistency with existing design system and content standards.
- Ensure all written requirements use plain language and are accessible to diverse user groups.
- Support content strategy for multi-language requirements (Spanish, Somali, Hmong considerations).
Qualifications, Skills, and Experience
- Minimum years of experience in a User Experience Design role: 3 Years
- Minimum # of projects completed in a User Experience Design role: 4
- Demonstrated expertise in UX research, content strategy, and user experience design.
- Proven experience conducting user research including stakeholder interviews, workshops, and user journey mapping.
- Demonstrated ability to work with complex organizational environments and multiple stakeholder groups.
- Knowledge of accessibility standards and inclusive design principles.
- Experience working with government users, regulated industries, or public sector projects preferred.
- Proven competency with human-centered design methodologies and user research techniques.
- Experience with content strategy for multi-cultural or multi-language user bases preferred.
Sample Tasks
- Conduct user interviews with licensing staff to understand current processes and pain points.
- Create user journey maps for providers navigating initial license application processes.
- Develop workflow maps showing current and future State processes for new license types.
- Collaborate with State UX strategists to ensure content consistency across existing and new functionality and alignment with design standards.
- Research and document accessibility considerations for providers with varying technical skill levels.
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