Quality Assurance Analyst

About this role: Wells Fargo is seeking a Quality Assurance Analyst to join business operations. Please see our website for more career opportunities. In this role, you will: Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line Identify risks and problem areas and recommend improvements Research risks and develop solutions for problems identified Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations Provide support for exam management activities and any other initiatives as needed Mentor less experienced staff and assist with their development Consult with leadership related to results of assessment Communicate overall process or transaction quality Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies Required Qualifications: 2 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience reviewing legal documents throughout the litigation process. Experience working in Consumer Collections and Servicing and/or Card Services. Experience conducting 2nd level reviews throughout our legal suits process including: affidavit document review, complaints, and judgements, etc. Ability to manage a large workload volume. Strong organizational skills Experience with reviewing daily accounts/documents to ensure all process requirements are being followed. Able to work in a team environment internally and externally that includes law firms. Ability to identify opportunities and then communicate feedback at any level professionally. Experience with ECaR, FDR, Hogan, IRRIS, XPM, and ICMP. Must adapt well to frequent change and become a catalyst for change where necessary. Experience supporting products and have strong research and analytical skills. Hours of Operation: Monday - Friday 7:00 am - 5:00 pm (local standard time) This position is not eligible for Visa Sponsorship. This position offers a hybrid work schedule Location: 800 Jordan Creek Parkway, West Des Moines, IA 50266 Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position. Posting End Date: 30 Jun 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at: wellsfargo.com wellsfargojobs.com For questions on how to search and apply, visit frequently asked questions.

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