What are the responsibilities and job description for the Field Service Technician position at B1 IT SOLUTIONS?
Job Title: Field Service L1
Location: Brooklyn NY/Albany NY/Buffalo NY Onsite
Contract
Key Responsibilities:
- Provide Level 1 technical support for factory systems, equipment, and end users.
- Perform installation, configuration, and troubleshooting of computers, servers, and network devices.
- Conduct daily system checks for hardware, server, and network performance.
- Monitor and resolve incidents involving network connectivity, VPNs, switches, and wireless access points.
- Maintain accurate inventory of IT hardware and software assets.
- Collaborate with cross-functional teams to resolve technical and operational issues.
- Provide occasional after-hours or on-call support for production-critical systems.
Required Qualifications:
- High school diploma or equivalent, plus 3 years of relevant field service experience,
- Strong technical knowledge of windows OS, servers, networks, and Active Directory.
- Experience with hardware repair, imaging, and system upgrades.
- Familiarity with data backup, software licensing, and security compliance practices.
- Excellent communication, problem-solving, and teamwork skills.
Job Type: Contract
Pay: $22.00 - $25.00 per hour
Experience:
- Field service: 3 years (Required)
- Windows: 3 years (Preferred)
- Network support: 3 years (Required)
License/Certification:
- Driving License (Required)
Location:
- Brooklyn, NY 11209 (Required)
Work Location: In person
Salary : $22 - $25