What are the responsibilities and job description for the Customer Insights Analyst position at B\u0026H Photo Recruiting Department?
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Overview:
Customer Insights Analyst will be responsible for the design, development, maintenance, accuracy, and timely delivery of reports and analysis to meet departmental, and company needs requirements.
Essential Responsibilities:
This position supports Customer Insights initiatives through quantitative and visualized reporting. The Analyst will provide the Customer Insights manager with critical reports and analysis focused on Customer Experience data gathered throughout the organization.
The Analyst:
- Assists in developing, generating, and distributing daily, weekly, and monthly reports as needed.
- Creation of intuitive charts and graphs for visual indication of weekly/monthly/quarterly trends analysis.
- Use analytic skills and techniques to identify trends and correlations between the Customer Experience and the business strengths, weaknesses, and opportunities. These include statistical analysis.
Additional Responsibilities:
- Ad Hoc data analysis and report creation as per business needs.
Specific Knowledge, Skills, and Abilities:
- STATISTICAL MODELS: Hypothesis Testing, T-tests, Chi-Squared Test, Linear Regression
- PROGRAMMING: SQL, Python, Pandas, Gensim
- MACHINE LEARNING: Regression, Classification, Clustering, Topic Modeling
- SOFTWARE: Medallia, Stata, MicroStrategy, Excel, PowerPoint, Jupyter Notebook, Aqua Data Studio, GitHub,
- REPORTING: Ability to report and communicate complex issues and research findings clearly and concisely.
- PROJECT MAINTENANCE: The ability to effectively manage multiple projects is critical to success.
Preferred Education, Experience, and Licenses:
- Training and experience in data science, analytics, data interpretation, and report design.
- Proficiency with some version of SQL is preferred.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Salary : $60,000 - $72,000