What are the responsibilities and job description for the IT Technical Support position at B & M Precision Inc?
B & M Precision has been delivering surgical-grade components and full-service manufacturing solutions since 1978. We serve the world’s leading medical device companies and U.S. government contracts with unmatched reliability, craftsmanship, and innovation. Built on a legacy of hard work, innovation, and determination we continuously show uncompromising commitment to product quality.
Join us at our 240,000 sq. ft. facility in Ruskin, FL to be part of a winning team!
B & M Precision is an FDA-registered and ISO 13485–certified medical device contract manufacturer committed to producing safe, compliant, and high-quality products. Our quality culture is grounded in robust processes, data-driven decision-making, and continuous improvement. We are seeking an IT Support Technician who will provide technical assistance, trouble shoot technical issues and maintain & repair devices.
Job description:
- Provide front line support for Windows Servers, Windows laptops and desktops, monitors, docks, printers, scanners, and peripherals.
- Build, image, and deploy workstations using standard configurations
- Administer Microsoft 365, including user and group management, licensing, conditional access, Exchange Online, SharePoint, OneDrive, Teams, and MFA.
- Manage on site Active Directory, OU design, Group Policy Objects, and domain joins
- Maintain multiple Windows Server instances (physical & virtual), including roles such as AD DS, DNS, file and print sharing, and Hyper V
- Perform routine server tasks such as patching, backups and restores, log review, capacity checks, and hardware swaps
- Manage networking gear and configurations, including Sonicwall firewalls, Ubiquiti UniFi switches and APs, and site VPNs
- Configure VLANs, inter VLAN routing, subnets, DHCP scopes, DNS records, NAT, port forwarding, and QoS as needed
- Monitor and troubleshoot connectivity for wired and wireless networks, user access, and site to site tunnels
- Install and configure printers and print servers, including driver packages and print queues
- Create and maintain documentation, standard operating procedures, diagrams, and asset inventory
- Support security and compliance best practices, including least privilege, patch compliance, and secure remote access
- Assist with server room work such as racking equipment, labeling, and cable management
- Support VoIP phones and audio/video setups
Required Qualifications
- Ability to document procedures
- 3 years in an IT support or IT operations role in a Microsoft end user and server environment
- Strong experience with Microsoft 365 admin, Microsoft Entra ID, Exchange Online, SharePoint, OneDrive, and Teams
- Solid knowledge of Active Directory, OU structure, GPOs, and Windows Server administration
- Hands on networking experience with firewalls and switches. Ubiquiti UniFi experience is strongly preferred
- Proficiency with DNS, DHCP, VLANs, subnets, CIDR, NAT, and VPNs
- Confident working on hardware. Comfortable replacing laptop screens, keyboards, RAM, storage, and batteries. Able to swap server components such as disks, NICs, PSUs, and fans
- Skilled at printer setup and troubleshooting in both local and networked scenarios
- Proven troubleshooting methodology and clear communication with nontechnical users
- Able to lift and move up to 40 lbs. and work in a server rack environment
Work Location:
- In person on-site not remote
- Evenings & weekends when needed
Full-time: Monday – Thursday: (7:30am- 5pm) Friday: (7:30am – 11:30am)
Why Join us:Competitive pay and benefits;
Excellent medical, dental and vision benefits after 60 days; 100% paid for employees and 75% for dependents.
Paid vacation, PTO and paid holidays- Annual bonus
- Profit sharing and matching 401K
- Opportunities for professional growth and advancement
- Supportive, team-oriented work culture
- Commitment to innovation, safety, and excellence
Salary : $22 - $25