What are the responsibilities and job description for the Community Director position at B & M Management Company, L.L.C.?
Job Description:
Manage the operations of the buildings as assigned which includes and is not limited to: supervision of Assistant Community Director, Leasing Professionals, and Service team and ensure completion and quality of service provided.
Assist in lease ups of units. Maintain a high level of occupancy for the property
Ensure that all property staff at site adhere to all policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.
Exercise common sense, good judgment, and consistency in day-to-day contact with residents and prospective applicants and in other business-related matters
Formulate and manage the operational and capital budget for the property, track and report on the financial performance of the property, and implement strategies for enhancing the value of the asset.
Recruit, hire, train, and manage the performance of the associates, and take appropriate actions to ensure achievement of performance goals
Ensure the market hits key metrics: optimal revenue, collections, occupancy, renewals, net operating income and asset preservation and improvement.
Oversee property management operations, leasing, repairs and maintenance, and turns and renovations.
Support sales efforts, including participating in client meetings, marketing reviews, and providing constructive feedback to sales leadership.
Monitor compliance in all areas of the business to ensure employee practices are in accordance with organizational policies and applicable laws.
Drive efforts to enhance resident satisfaction and business outcomes.
Create a positive climate that will result in a high level of team performance, and ensures employees receive training and development where needed.
Provide positive career development environment for all employees
Company Responsibilities:
Embraces and executes the vision, mission, and beliefs of the Company.
Is punctual and present at work when scheduled.
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
Education and Experience Required:
Strong customer service, written and verbal communication, organizational and interpersonal skills required
Ability to develop and maintain strong relationships with customers and ensure staff does the same
Strong problem solving skills and a positive attitude
Commitment to excellence and exceeding goals
Ability to work well using mobile office electronic tools
Computer proficiency, including Microsoft Office Applications, particularly Excel
Ability to deal effectively with a diversity of individuals, both internally and externally
Can effectively work independently and as a member of various teams and committees
Computer software experience to include MS Word, MS Excel, MS Outlook, and OneSite
License(s) or Certification(s) Preferred:
ARM
CAM
Valid Driver’s License required
Job Essentials:
Our company is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. We are an equal opportunity employer and do not tolerate harassment, discrimination or retaliation.
Required experience:
Sales/Property Management: 5 years
Bi-lingual a plus
Proficiency in property-level accounting with demonstrated success at working within a budgetary framework
Self-motivated and effective team leadership
History of maintaining high occupancy, low turnover, and low delinquency
Knowledge of federal, state, and local laws pertaining to property management
Required education:
High school or equivalent, college degree preferred
Manage the operations of the buildings as assigned which includes and is not limited to: supervision of Assistant Community Director, Leasing Professionals, and Service team and ensure completion and quality of service provided.
Assist in lease ups of units. Maintain a high level of occupancy for the property
Ensure that all property staff at site adhere to all policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.
Exercise common sense, good judgment, and consistency in day-to-day contact with residents and prospective applicants and in other business-related matters
Formulate and manage the operational and capital budget for the property, track and report on the financial performance of the property, and implement strategies for enhancing the value of the asset.
Recruit, hire, train, and manage the performance of the associates, and take appropriate actions to ensure achievement of performance goals
Ensure the market hits key metrics: optimal revenue, collections, occupancy, renewals, net operating income and asset preservation and improvement.
Oversee property management operations, leasing, repairs and maintenance, and turns and renovations.
Support sales efforts, including participating in client meetings, marketing reviews, and providing constructive feedback to sales leadership.
Monitor compliance in all areas of the business to ensure employee practices are in accordance with organizational policies and applicable laws.
Drive efforts to enhance resident satisfaction and business outcomes.
Create a positive climate that will result in a high level of team performance, and ensures employees receive training and development where needed.
Provide positive career development environment for all employees
Company Responsibilities:
Embraces and executes the vision, mission, and beliefs of the Company.
Is punctual and present at work when scheduled.
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
Education and Experience Required:
Strong customer service, written and verbal communication, organizational and interpersonal skills required
Ability to develop and maintain strong relationships with customers and ensure staff does the same
Strong problem solving skills and a positive attitude
Commitment to excellence and exceeding goals
Ability to work well using mobile office electronic tools
Computer proficiency, including Microsoft Office Applications, particularly Excel
Ability to deal effectively with a diversity of individuals, both internally and externally
Can effectively work independently and as a member of various teams and committees
Computer software experience to include MS Word, MS Excel, MS Outlook, and OneSite
License(s) or Certification(s) Preferred:
ARM
CAM
Valid Driver’s License required
Job Essentials:
Our company is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. We are an equal opportunity employer and do not tolerate harassment, discrimination or retaliation.
Required experience:
Sales/Property Management: 5 years
Bi-lingual a plus
Proficiency in property-level accounting with demonstrated success at working within a budgetary framework
Self-motivated and effective team leadership
History of maintaining high occupancy, low turnover, and low delinquency
Knowledge of federal, state, and local laws pertaining to property management
Required education:
High school or equivalent, college degree preferred