Floating Service Manager

FLOATING SERVICE MANAGER

JOB DESCRIPTION

JOB TITLE: BHOM Floating Service Manager

REPORTS TO: BHOM Operations Support Manager - Floating

DIRECT REPORTS: No

Position Summary: The BHOM Floating Service Manager is responsible for traveling to BH communities to coordinate the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Coordinates and assists with responding to resident/management requests for the property. Periodically checks the work progress of each maintenance employee, assisting and providing direction as needed.
• Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
• Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Responsible for the daily upkeep of the grounds and appearance of the property including assistance with interior/exterior rehabilitation and construction projects.
• Responsible for the upkeep and security of all property-issued tools.
• Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
• Participates in the site staffing needs in conjunction with the Community Manager.
• Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
• Has a complete understanding and working knowledge of the company’s policies and procedures. Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.
• May diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.
• Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
• Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees
• Travel up to 100% of the time to other sites as scheduled
• Other duties as assigned

Minimum Qualifications/Skills:

• Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical
• Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
• Ability to regularly travel via automobile and airplane for community required training/business
• HVAC certification
• E.P.A Certification required (Type II – domestic HVAC systems)
• CPO (Certified Pool Operator) required
• Basic computer skills/knowledge required to perform job functions
• Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions
• Strong communication and interpersonal skills, and a positive, team-oriented attitude
• Ability to work with a diverse group of people and customers
• Required to provide own (industry specific) hand tools
• A valid driver’s license and/or reliable transportation required

Work Schedule 8am-5pm, Monday-Friday (work schedule may vary).

Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in conditions that includes an indoor and outdoor environment based on tasks performed. Conditions may include varying climate, moderate to high noise levels, vibration into hands, chemicals, blood/body fluids, various fumes, odors, vapors, dust, airborne particles, microbial growth, poor ventilation, moving objects, high elevations, slippery surfaces, carpeted, linoleum, hard surfaced floors or cement, cold temperatures below 32° and above 90° Fahrenheit.

While performing the duties of this job, employees must use safety equipment, PPE (Personal Protective Equipment) and be able to regularly sit or stand, have full range of motion with upper and lower body, continual movement to include, but not limited to, walking, bending, stooping, crawling, climbing stairs and ladders up to 18” feet, building heights up to two (2) stories as tolerated by associate, reaching above/below shoulder, crouching, kneeling, carrying, pushing, pulling a minimum of 50 lbs., up to 100 lbs. with assistance, repetitive hand and foot motion, and frequent use of various equipment and small hand tools.

This position requires close visual acuity to perform an activity such as reading, writing, viewing a computer terminal performing physical tasks, which may include operating motor vehicles.

The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties; there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible