System Support Specialist (Remote)

B.HOM Student Living was established in 2020 to deliver specialized management services for student housing. Today, we proudly manage 30,000 beds across 44 communities at schools nationwide, backed by over 75 years of collective industry experience.

Powered by innovation and a can-do spirit, our team strives to create a smarter way to live, invest, manage, and grow. More than just buildings, our communities are vibrant environments that shape how students live, learn, and thrive during their college journey.
At B.HOM, we are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn challenges into opportunities. We are proud of how far we’ve come—and we’re ready for what’s next.
Come join us and be part of making student living simply better!

JOB TITLE: Systems Support Specialist

Exempt status: Exempt

Pay Class: Salary - Full Time

REPORTS TO: Systems Support Manager

DIRECT REPORTS: No

Position Summary:

Provides Entrata technical application support to end users, ensuring timely resolution of issues and maintaining data integrity through adherence to established policies and procedures. Plays a key role in troubleshooting, documentation, and continuous improvement of application support processes. Demonstrates a strong commitment to delivering exceptional service to both internal and external stakeholders.

Essential Job Functions:

• Provides comprehensive application support, including remote assistance, to install, configure, test, and troubleshoot both hardware and software components.

• Evaluates current business processes and recommends enhancements; develops documentation from concept through implementation to support operational improvements.

• Utilizes the automated help desk ticketing system to manage service requests, ensuring timely resolution in alignment with established SLA criteria.

• Resolves intermediate to advanced technical issues and escalate complex problems when necessary, maintaining clear and timely communication throughout.

• Monitor recurring issues, identify root causes, and escalate to vendors or internal teams as appropriate to achieve long-term solutions.

• Administers application security by assigning appropriate access levels in accordance with SOX regulations and internal controls.

• Supports the analysis, testing, and deployment of application upgrades, configurations and workflows, ensuring reliability, minimal disruption and optimal performance.

• Collaborates with cross-functional teams to identify training needs, create new or update existing documentation, and implement solutions that remove barriers to learning and system usage.

• Partner with internal teams and external vendors to coordinate and support seamless integration with the organization’s databases. Facilitate communication, gather requirements, and ensure successful implementation and ongoing functionality of integrated systems.

• Conducts detailed assessments of products for proposing systems and/or business solutions by researching technology and systems options that align with company Initiatives. Communicate enhancement opportunities to the direct supervisor.

• Create and maintain clear, accurate, and user-friendly support documentation for new and existing processes, workflows, and system functionality. Ensure all materials are standardized, easily accessible, and kept up to date to support consistent team operations and knowledge sharing.

• Oversee the set-up and disposition process at acquisition systems transfer, ensuring projects are delivered on time and within scope.

• Other duties as assigned.

Minimum Qualifications/Skills:

• Minimum of 3-5 years of experience in Student Housing either on-site or corporate level.

• Preferred, 2–3 years of experience in an Entrata technical support or helpdesk role, with demonstrated ability to resolve complex application issues.

• Hands-on experience supporting Entrata platform

• Strong analytical, troubleshooting, and training skills, with keen attention to detail and a proactive approach to problem-solving.

• Prior experience with Entrata core and ancillary products, with a strong understanding of system functionality and configuration.

• Demonstrated ability to meet deadlines and deliver high-quality results under pressure.

• Outstanding customer service orientation, with a commitment to timely and effective support.

• Excellent written and verbal communication skills, including the ability to translate complex technical concepts into user-friendly guidance and practical solutions.

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Schedule may vary based on business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties; there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. B.HOM reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.