What are the responsibilities and job description for the Technical Help Desk position at Bühler Group?
Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk.
This is where you'll excel
Stephanie Correa
Senior Human Resources Generalist
Contact form
Connect on LinkedIn
Links you may find useful
Application process
Diversity, equity & inclusion
Our TOP values
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
This is where you'll excel
- Answers phone calls for customer issues
- Resolves customer complaints, refers issues to qualified individuals
- Issues service parts to fulfil customer orders
- Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.
- High school diploma or GED
- Degree appropriate for the position or other equivalent training or experience
- Excellent verbal and written communication skills
- Ability to maintain positive composure in stressful situations
- Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems
- Previous experience with an MRP system and Microsoft Office Suite
Stephanie Correa
Senior Human Resources Generalist
Contact form
Connect on LinkedIn
Links you may find useful
Application process
Diversity, equity & inclusion
Our TOP values
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.