IT Support Engineer Level 1

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13615057

• POSITION**: IT Support Engineer Level 1 Spartan Aerospace Group
• WORK LOCATION:** In Office
• GROUP LEVEL:** This position is on site but reports to our group level
  
  

Spartan IT Director.

• DESCRIPTION**: The IT Support Engineer Level 1 is the first point of
  
  

contact for end-user technical support and foundational systems

management. You will be responsible for resolving hardware and software

issues, managing access and credentials, and ensuring endpoints remain

secure and fully patched. This role heavily emphasizes Just-in-Time

(JIT) documentation and leverages a modern, cloud-first IT stack to

automate and track IT operations.

Qualifications & Requirements

• EDUCATION & EXPERIENCE**:
• High School diploma or equivalent required; Associates or Bachelors
  
  

degree in Information Technology, Computer Science, or a related

field is preferred

• 1-2 years of experience in an IT Helpdesk, Technical Support, or
  
  

equivalent customer-facing technical role.

Technical Skills

Operating Systems: Solid understanding and hands-on troubleshooting

experience with Windows

Operating Systems (Windows 10/11). Preferred: Basic knowledge of Linux

operating systems.

• Networking: Foundational understanding of basic networking concepts,
  
  

including TCP/IP, DNS, DHCP,

and basic firewall policy troubleshooting.

• IT Stack Familiarity: Hands-on experience with, or strong conceptual
  
  

understanding of, the following

Tools (or Industry Equivalents)

• Microsoft 365 & Azure
• RMM Platforms (NinjaOne preferred)
• Documentation & Vaulting tools (ITGlue, MyGlue)
• Security/SIEM Tools (Todyl Security, MXDR, Vulnerability Scanners)
• Phishing & Awareness Training platforms (Ninjio)
  
  

**CERTIFICATION (Preferred)**

• CompTIA A (Strongly preferred)
• Microsoft 365 Certified: Fundamentals (MS-900)
• Other relevant foundational IT or security certifications (e.g.,
  
  

CompTIA Network , Security , or Azure

Fundamentals) are a plus.

**SOFT SKILLS & ATTRIBUTES**

• Exceptional customer service skills with the ability to translate
  
  

technical concepts to non-technical

staff.

• Strong analytical and problem-solving mindset.
• Dedication to meticulous documentation and process adherence,
  
  

particularly in a highly regulated

aerospace/defense environment.

• Ability to prioritize and manage multiple tickets efficiently
  
  

without sacrificing quality of care

• KEY RESPONSIBILITIES**:
  
  

Helpdesk & End-user Support

• Serve as the primary responder for inbound technical support
  
  

requests via the NinjaOne ticketing

system.

• Troubleshoot and resolve basic software, hardware, and connectivity
  
  

issues for local and remote

employees.

• Assist end-users with secure credential sharing, password
  
  

management, and self-service SOP

generation utilizing MyGlue.

• Support user onboarding and offboarding processes, including
  
  

workstation provisioning and access

management.

**ENDPOINT & RMM ADMINISTRATION**

• Utilize NinjaOne (FedRAMP RMM) to monitor endpoint health, deploy
  
  

software, and execute approved automation scripts.

• Assist in executing vulnerability management and patch management
  
  

schedules across all managed devices. ? Adhere to strict change

management and control procedures before applying system

modifications.

**CLOUD & SYSTEMS ADMINSTRATION**

• Perform basic administrative tasks within Microsoft365 and Azure
  
  

(Entra ID), such as password resets, group membership updates, and

license allocation.

• Support Windows Operating Systems environments, applying
  
  

troubleshooting steps for OS-level errors, performance issues, and

application crashes.

**SECURITY & COMPLIANCE**

• Monitor aily alerts from Todyl Security (SIEM, MXDR) and escalate
  
  

critical threats or vulnerability scan findings to senior engineers.

• Assist in administering the Ninjio End User Cybersecurity Awareness
  
  

Training platform, ensuring user participation and tracking

compliance.

• Apply basic knowledge of firewall policies, data protection
  
  

protocols, and network segmentation to maintain a secure

environment.

**DOCUMENTATION MANAGEMENT**

Adopt a Just-in-Time (JIT) documentation methodology, ensuring that

knowledge base articles are created or updated at the exact moment a

novel issue is resolved.

Maintain highly accurate, stand