Front Desk Coordinator

B and C Plumbing and Heating, Inc. is looking for an energetic, organized, and customer-focused Customer Service Representative with Social Media Coordination Experience to join our growing plumbing and heating company. This position is perfect for someone who enjoys working with people, is highly organized, a team player, creative and enjoys contributing to positive customer experiences both in the office and online.

Responsibilities:

· Answer incoming phone calls and assist customers with scheduling and inquiries

· Schedule plumbing, heating, and service appointments

· Dispatch technicians and coordinate daily schedules

· Maintain and update customer accounts

· Process customer payments and track account receivables

· Communicate appointment reminders and service updates

· Assist with general office and administrative duties

· Coordinate social media: 15-20% of your time will be spent creating brand relevant content under the supervision of Manager

Qualifications:

· Minimum 1 year of experience in a high-volume, fast-paced office setting

· Excellent customer service and communication skills

· Strong organizational and multitasking abilities

· Experience with Field Edge or QuickBooks is a bonus

· Understanding of social media content creation, scheduling, workflow processes and knowledge of Canva, Adobe Express or similar programs is desired

· Ability to work independently and as part of a team

· Previous experience as a customer service receptionist is required

· Experience handling accounts receivable is preferred

· Experience in the plumbing, heating, HVAC, or construction industry is a plus

What We Offer:

· Competitive pay based on experience

· Health, dental, and Vision insurance

· 401k Retirement plan with company match

· Friendly, team-oriented work environment

· Opportunity to be creative and contribute to company marketing efforts

· Paid Time off, Holidays

If you are friendly, dependable, organized, and enjoy interacting with customers while helping manage a company's social media presence, we would love to hear from you!

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Education:

• High school or equivalent (Required)

Experience:

• Appointment scheduling: 1 year (Required)
• Office: 1 year (Required)

Work Location: In person

Salary : $18 - $22