What are the responsibilities and job description for the Regional Resident Services Director position at Azza HealthCare Agency?
Regional Director of Resident Services leads resident experience and care programs across multiple communities, overseeing assisted living, independent living, and memory care services.
Key Responsibilities
Key Responsibilities
- Ensure person-centered engagement, service quality, and regulatory compliance.
- Lead and support resident services teams across communities.
- Develop, implement, and standardize best practices and operational standards.
- Support staff training, coaching, and performance improvement.
- Analyze program outcomes and drive continuous improvement.
- Collaborate with cross-functional leaders to enhance care delivery and resident satisfaction.
- Strong leadership experience in senior living or healthcare.
- Passion for older adults and commitment to compassionate service.
- Ability to ensure compliance while maintaining high-quality, innovative resident care.
- Proven capability in team development, performance management, and outcome analysis.
- Collaborative mindset with effective communication across departments.