Inbound Call Center Representative - Patient Access - Full-Time

Role Overview

Seeking a customer service-focused professional to manage high call volumes in a healthcare setting, handling patient requests across multiple departments while following established procedures. Responsibilities include collecting and entering patient data into electronic health records, scheduling appointments and procedures, verifying insurance eligibility, and informing patients about financial responsibilities. The role requires promoting departmental initiatives, ensuring HIPAA compliance, and routing calls efficiently in a fast-paced environment. The candidate must demonstrate strong communication skills, attention to detail, problem-solving abilities, and flexibility.

Qualifications & Skills

• Minimum 2 years of inbound call center experience (required)
• At least 2 years of customer service experience (required)
• Healthcare environment and scheduling experience preferred
• Proficiency in basic computer skills (Windows, Excel, Outlook) and typing at least 25 WPM
• Strong soft skills: customer service, attention to detail, problem-solving, issue resolution
  
  

Key Duties

• Manage patient calls, handling requests across multiple medical offices
• Input patient information into electronic health records accurately
• Schedule appointments, verify insurance, and communicate financial info
• Support departmental initiatives and ensure HIPAA compliance
• Route calls appropriately and adapt to departmental changes with a positive attitude