What are the responsibilities and job description for the Inbound Call Center Representative - Patient Access - Corporate Office position at Azza HealthCare Agency?
Role Overview
This position involves managing high call volumes across multiple medical offices, handling patient requests, scheduling appointments, verifying insurance, and entering patient information into electronic health records while adhering to HIPAA guidelines.
The role requires promoting departmental initiatives, supporting flexible response to patient needs, and maintaining a positive attitude in a fast-paced environment.
Key Responsibilities
Based in Skokie, offering benefits including dental, medical, retirement/401K, vacation, and vision coverage.
This position involves managing high call volumes across multiple medical offices, handling patient requests, scheduling appointments, verifying insurance, and entering patient information into electronic health records while adhering to HIPAA guidelines.
The role requires promoting departmental initiatives, supporting flexible response to patient needs, and maintaining a positive attitude in a fast-paced environment.
Key Responsibilities
- Handle inbound calls efficiently, following established workflows and protocols
- Schedule appointments, procedures, and verify insurance eligibility
- Enter patient data into electronic health records accurately
- Support patient access initiatives and ensure HIPAA compliance
- Route calls appropriately and support departmental flexibility
- Minimum 2 years of inbound call center and customer service experience
- Healthcare environment and scheduling experience preferred
- Proficiency in basic computer skills, typing at least 25 WPM
- Strong customer service, attention to detail, problem-solving, and communication skills
Based in Skokie, offering benefits including dental, medical, retirement/401K, vacation, and vision coverage.