What are the responsibilities and job description for the CC Customer Service Associate position at AZEK Exteriors?
Key Responsibilities
Customer Support & Service Excellence
Customer Support & Service Excellence
- Deliver exceptional customer service across phone, chat, email, and other communication channels. [linkedin.com], [linkedin.com]
- Build positive customer relationships through professional, personalized, and informative interactions. [linkedin.com], [simplyhired.com]
- Actively listen to customer concerns and provide accurate, timely solutions. [linkedin.com], [linkedin.com]
- Resolve customer inquiries regarding products, installation, warranties, orders, and general product applications. [linkedin.com], [simplyhired.com]
- Ensure every interaction reflects the company's commitment to customer satisfaction and service excellence. [linkedin.com], [linkedin.com]
- Develop and maintain working knowledge of the company's product portfolio and product applications. [linkedin.com], [linkedin.com]
- Educate customers on product features, benefits, installation practices, and recommended solutions. [linkedin.com], [simplyhired.com]
- Provide accurate information to support customer decision-making and project success. [linkedin.com], [linkedin.com]
- Effectively manage incoming interactions through phone, chat, email, and CRM work queues. [linkedin.com], [linkedin.com]
- Maintain readiness and responsiveness to customer inquiries throughout assigned schedules. [linkedin.com], [linkedin.com]
- Meet established service level and responsiveness expectations. [linkedin.com], [simplyhired.com]
- Accurately document customer interactions within CRM and case management systems. [linkedin.com], [simplyhired.com]
- Capture key customer concerns, resolutions, and interaction drivers to support reporting and follow-up activities. [linkedin.com], [linkedin.com]
- Maintain detailed and accurate customer records