Service Coordinator (Dispatcher Administrative & Customer Service)

Title: Service Coordinator (Dispatcher Administrative & Customer Service)

Location: 8580 Cinder Bed Rd; Suite 100, Lorton, VA 22079 United States

Duration: 6 months( Temp-to-Hire)

Pay rate $30 to $36 per hour on W2

We are seeking a skilled Service Coordinator (Dispatcher Administrative & Customer Service) to join our client’s team, one of the US’s largest Security companies.

Qualifications:

This position is on-site.

Please note that this position is not limited to candidates nearby Columbia location. If your candidate is closer : 8580 Cinder Bed Rd; Suite 100, Lorton, VA 22079. will also be accepted.

Minimum Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of 3 years of administrative experience within a sales or service-oriented industry.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and JST / D365.
• Communication: Strong command of English with the ability to interpret complex policies, procedures, and technical manuals.

Required Competencies

• Exceptional organizational skills with meticulous attention to detail.
• Strong decision-making capabilities and the ability to exercise professional discretion.
• Proven problem-solving skills with the ability to identify and escalate critical operational matters.
• Competency in data analysis, interpretation, and high-speed data entry.

Responsibilities:

We are seeking a Service Coordinator to serve as a vital operational hub for our Columbia team. In this role, you will streamline service delivery for high-stakes accounts—including Hospitals, SCIFs, and Multifamily Apartment complexes—across Maryland and Virginia. You will ensure seamless branch operations by managing complex scheduling, technician dispatching, billing reviews, and general administration.

Essential Duties & Responsibilities

• Logistics & Dispatching: Strategically schedule and dispatch technicians for service calls and inspections to maximize daily field productivity.
• Work Order Management: Generate work orders, provide real-time status updates to clients, and conduct post-service audits to ensure technical documentation accuracy.
• Administrative Compliance: Manage specialized paperwork and ensure all technician reporting is submitted accurately and within established deadlines.
• Inventory & Procurement: Facilitate the ordering, receiving, and issuance of materials.
• Communication: Serve as the primary liaison for field technicians, managing daily reporting and proactive customer notifications.

About Our Client 

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.