What are the responsibilities and job description for the Virtual Clinical Services position at AZ Cardiology?
Virtual Clinical Nurse (RN), Remote: AZ Cardiology
Location: Remote
Schedule: Full-time, Monday–Friday, [8:00 AM–5:00 PM Arizona time], with coverage of the 12:00–2:00 PM on weekends. Rotating weekend coverage.
Pay: Hourly based on experience]
Reports to: [Practice Manager / Director of Clinical Services]
About AZ Cardiology
AZ Cardiology is a physician-led cardiovascular practice with offices across Arizona, including Phoenix, Glendale, Goodyear, Peoria, Prescott, Prescott Valley, Cottonwood, Flagstaff and Yuma. We guide patients through cardiac diagnosis and treatment with clear processes, evidence-based care and compassionate service. Our clinical and administrative teams work as one so that every patient gets safe, well-coordinated, high-quality cardiac care.
About the Role
Our Virtual Clinical Services team is often the first voice a patient hears. As a Virtual Clinical Nurse, you’ll answer patients’ clinical questions, triage their concerns, keep their care on track and support the cardiologists and care teams across all our locations, all from home. This is the role for an experienced nurse who communicates well, uses sound clinical judgment and wants direct patient impact with remote flexibility.
What You’ll Do
Patient care and triage
- Answer patient calls, portal messages and callbacks about symptoms, medications, test results and procedure prep
- Triage clinical concerns using established cardiology protocols, and escalate urgent issues right away to the right provider or emergency care
- Reinforce patient education on heart conditions, medications and care plans
- Make post-visit, post-procedure and post-hospital follow-up calls
Care coordination and scheduling
- Schedule, reschedule and confirm appointments, diagnostic tests and follow-up visits
- Do pre-visit preparation so patients arrive ready and providers have what they need
- Coordinate with physicians, NPs, front-office staff and outside facilities to close care gaps
Call center and practice support
- Support call center operations, especially at peak times, midday and on weekends, to meet response-time and patient-experience goals
- Help with insurance verification, prior authorization follow-up and basic billing questions as needed
- Step in to support other practice needs as they come up
Documentation and compliance
- Document every patient interaction accurately and on time in the EHR
- Protect patient privacy and follow HIPAA and practice protocols
What You Bring
Required
- At least 2 years of clinical nursing experience
- Excellent verbal and written communication, with a calm, empathetic, patient-centered approach
- Sound clinical judgment and a clear sense of when to escalate
- Comfort in a fast-paced, high-volume phone and messaging environment
- Experience with EHR systems and working knowledge of HIPAA
- Reliable high-speed internet and a quiet, private, HIPAA-compliant home workspace
Preferred
- Cardiology, telephone triage, ambulatory care or care management experience
- Familiarity with chronic care management (CCM) or remote patient monitoring (RPM)
- Understanding of insurance, copays and prior authorizations
- Bilingual (English/Spanish)
Why AZ Cardiology
- 100% remote work with a predictable schedule
- Meaningful, ongoing relationships with patients, with direct support from cardiologists
- A growing practice with room to advance in care management and clinical leadership
- A collaborative team that values your clinical judgment
How to Apply
Submit your resume and a short note on your experience to kanand@azcardiology.com