Senior Support Consultant - Cloud

Overview

We are seeking a Senior Support Consultant – Cloud to join our team and drive the implementation, support, and evolution of cloud-based electronic invoicing solutions. The ideal candidate has strong technical expertise in B2B integration, data exchange protocols, secure communication, and experience with XML/EDI technologies. A background in European eInvoicing standards and regulations is an advantage.

You will undergo an initial training period followed by ongoing hands-on experience and support to become largely autonomous in delivering and supporting eInvoicing integration projects.

Responsibilities

Key Responsibilities:

• Implement and configure cloud-based eInvoicing solutions for B2B integrations
• Support integration with customer systems using APIs, XML, JSON, and EDI formats
• Analyze customer requirements and ensure seamless system-to-system communication
• Work with communication protocols such as FTP, SFTP, AS2, and HTTPS for secure data exchange
• Troubleshoot integration issues across OS platforms (Linux/Windows), file transfer, and message encryption
• Develop and maintain scripts and automation for data handling and deployment
• Collaborate with internal teams and clients for requirements gathering, testing, and deployment
• Ensure compliance with relevant eInvoicing standards and regional tax regulations (e.g., PEPPOL, CTC, VAT reform)
• Document solutions, workflows, and technical processes clearly
• Provide remote troubleshooting and support post-implementation

Qualifications

Required Skills and Experience:

• 5–7 years of relevant experience in cloud integration or B2B product environments
• Strong hands-on experience with APIs, XML, JSON for integration tasks
• Proven experience with B2B connectivity, especially using protocols like FTP, SFTP, AS1/AS2, HTTPS
• Solid understanding of data formats (XML/XSD, EDIFACT, X12, UTF-8/ASCII)
• Practical knowledge of EDI standards and protocols (EDIINT, AS2)
• Working knowledge of OS-level troubleshooting on Linux and Windows systems
• Experience with scripting and basic automation tools (Bash, PowerShell, etc.)
• Familiarity with containerized solutions, virtualization, and Kubernetes environments
• Understanding of security protocols and PKI (SSL, certificates, encryption)

Nice to Have:

• Experience with enterprise security protocols: OAuth, SAML, LDAP, SSO
• Exposure to European eInvoicing standards (e.g., PEPPOL, CTC, VAT compliance in EU and France)

Soft Skills:

• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively within cross-functional teams
• Ownership mindset with a proactive approach to challenges
• Excellent communication skills – verbal and written (English and French required)
• High adaptability to new environments and technical requirements

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000 customers, and a global team of over 1,400 passionate professionals, Axway is driving the future of enterprise integration. 

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. 

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

Axway is an AA and EEO employer

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