What are the responsibilities and job description for the Customer Service Representative-WAH position at Axon River?
Summary: Axon River is seeking Customer Service Representatives to join the team! CSRs will provide inbound or outbound call support to our various clients. CSRs are expected to provide exceptional customer service while following protocols and guidelines. They will use various web-based systems to answer customer inquiries. Responsibilities may include:
Essential Duties:
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
Document each customer’s inquiry information into a database.
Verify customer’s information, making corrections and updates as needed.
Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client has received the best customer service experience possible.
Follow-up with callers as necessary.
Use statistical contact center data to make improvements to performance.
Outbound calling for surveying to obtain client specific information.
Shift and Schedule adherence
High School Diploma or GED
Knowledge of how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task, operate a computer, and utilize specialized telephone systems
Ability to multi-task
Ability to sit for extended periods of time
Candidates must meet the following requirements to work from home:
Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
Must be able to meet the minimum internet speed requirements for specific program
Hotspots, satellite and wireless internet service is NOT allowed for this role.
Willing to use webcam or video features during training and production
Conditions of Employment:
Successful completion of pre-hire testing
Successful completion of background check is required for this position.
Must be able to provide proof of education such as high school diploma, GED, or college transcripts/diploma
Must be able to provide proof two valid, in date forms of ID
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disability to perform the essential duties listed above.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.